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If you like to work with people, computers, and are looking for a way to gain valuable customer service and support experience that will help you after graduation then a student position at the HelpDesk may be right for you!

Basic Function and Responsibility:
Provide first level computer and network support for all phone, e-mail, and walk-in inquiries from students, staff, faculty and retirees at NMU.

Characteristic Duties and Responsibilities:
A. Provide general support for customers face to face.
B. Provide computer support for customers face to face.
C. Provide network support for customers face to face.
D. Find solutions in HelpDesk resources and on the web.
E. Correctly log, assign, and complete requests in the HelpDesk application software.
F. Maintain HelpDesk lab and work area.
G. Perform other duties as assigned.

Supervision Received: Supervision is received from Level II and III HelpDesk Assistants, HelpDesk Consultants and the HelpDesk Manager.

Supervision Exercised: None

Note: Level 1 assistants are encouraged to attain Level II within 2 to 4 semesters.
 

Qualifications

1.Good communication skills
2.Good customer service skills
3.Able to deal with problems in a calm and professional manner.
4.Troubleshoot and solve problems when working with people face to face.
5.Basic Understanding of computer hardware, software
6.Basic Understanding of networks and networks services.
7.Able to work independently.
8.Positive, professional attitude.
Note: Level 1 assistants are encouraged to attain Level II within 2 to 4 semesters.

 

To apply for this position, please go back to the job listing and select the appropriate job and semester.