Sales Support Engineer (Entry Level)

Job Description

A Sales Engineering department position (weighted towards mechanical engineering) with 100% Support Capacity for the Sales department.  Assist the Sales engineers and the Sales Director in the process of quoting Peerless Food Equipment and Shaffer Mixers Corp. industrial baking equipment and auxiliary equipment sourced from outside suppliers.  In this position, the Sales Support Engineer will have technical responsibilities to specify & organize costs for industrial machine components and auxiliary equipment. This work will be done in close coordination with Sales, Production, Engineering, Purchasing, Service, and Outside Suppliers, and other sister companies.

Responsibilities:

• Monitor and update standard industrial equipment proposal templates regarding technical content. Create and maintain generic auxiliary equipment specification templates used for obtaining budget quotes. Write special technical descriptions when needed.
• Efficiently use the vast resources of the Company software programs, Global Shop ERP, AutoCAD software, and other data management programs.  Assist sales by searching for reference information (e.g. drawings, manuals, project BOM’s, individual part numbers, material costs, engineering & shop labor costs, etc.)
• Review accuracy of standard mixer and dough handling equipment components & auxiliary equipment costs spreadsheet with engineering, purchasing and operations on an annual basis or more frequently as necessary.
• Maintain customer order folders and quote folders.  This is where all correspondence, customer specifications, engineering calculations, supplier quotes, pricing spreadsheet, and diagrams/drawings are stored to develop each customized equipment system proposal.
• Create process flow equipment block diagrams for complicated systems proposals.  Direct & assist engineering for the creation of industrial baking equipment drawings and system layout drawings when required for proposals.  Occasionally create a CAD sketch or preliminary drawing when needed.
• Attend order handoff meetings after a machine or system is sold.  The sales support engineer has high accountability to communicate details of the “as sold” order for technical clarity with corresponding costs & quotes that are well organized.  This is the basis for the project implementation team to efficiently “kick off” and start processing the order.
• · Learn by actively reaching out to mechanical and electrical engineering as well as interacting with other Peerless Food Equipment and Shaffer Mixer Corp. resources.
• Discuss and develop more cost-efficient machine and systems solutions together with engineering and sales group. Also considering the benefits of standardization.
• Consult with customers as required to understand their technical needs and find the best suitable and cost-effective solution.
• Potential visits to process plants and installation/construction sites and must be able to navigate around equipment, etc.
• Attend when asked, appropriate trade shows, conferences, and technical meetings to keep up-to-date in industrial baking equipment technology.
• Occasionally participate in technical meetings/presentations in-house or at customer locations.
• Organize and conduct technical presentations using outside suppliers on auxiliary equipment in front of Sales and Engineering. Develop new suppliers when needed and coordinate with purchasing.
• Work in close cooperation with the engineering group manager and the Company’s other sales and technical personnel.
• Performs other tasks as assigned by proper authority.
• Troubleshooting skills (mechanical, software)
• Proficiency with MS Office suite.
• Capable of creating occasional CAD sketches and preliminary drawings
• Analytical and problem solving skills.
• Persuasive professional communication skills both written and verbal.

Required Experience & Education:

• Bachelor Degree of Science in Engineering or related field preferred.
• Minimum of two-three years’ experience in engineering, technology and/or sales of capital goods, i.e. industrial machinery or similar.

Preferred Qualifications:

• Excellent organization and communication skills.
• Maintain neat and orderly, hazard-free work area
• Able to travel 10% of time