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IUPUI University Library Technology Services Supervisor (TECHSUP)

IUPUI University Library (UL) Technology Services Supervisor (Tech Sup)



Position Type and Summary: Applicants must be IUPUI Students.

Pay Rate: $14.00/hour



The primary purpose of the UL Client Support Team (CST) Technology Services Supervisor position is to serve as a weekend and/or evening technology supervisor responsible for the operations of the UL Technology Services Desk, support of all events occurring in the building, timely response to all technical issues from UL faculty/staff, and supervision of all CST student staffing/projects. The CST Tech Sup leads the timely troubleshooting and resolution of all technology outages throughout the public and staff areas of UL, including conference rooms, classrooms, and the Lilly Auditorium. The CST Tech Sup works closely with the UL Service and Information Desk staff to ensure all guests of UL receive excellent library services and expert technical assistance. This position works closely with other student staff supervising and managing evening/weekend technology projects for CST as well as serving as Tier 2 support for all technology issues.

§ Supervise evening and weekend student staff for CST

§ Supervise CST evening and weekend technology testing, maintenance, and projects   

§ Attend meetings and report project updates, technology security test results, and service metrics to CST management 

§ Provide information and training to students, staff, faculty, and the general public on established policies and procedures, as well as services

§ Interface with UITS and hardware/software vendors for timely resolution of UL equipment failures/problems

§ Monitor & perform routine technology security checks on UL systems

§ Mentor student employees on technical issues

§ Provide Tier 2 support to CST staff on technology issues

§ Assist UL faculty and staff working both in the building as well as from home with hardware and software issues

§ Demonstrate exemplary interpersonal communication skills and professionalism 

§ Assist students/faculty/staff with multimedia projects which incorporate video and audio editing, photo and graphics editing, and Adobe Creative Suite applications

§ Work with UL Access Services Staff to secure all meeting spaces and ensure the building is clear of patrons at close


Essential Functions (% time spent)

§ 50% Supervise Technology Services Desk Operations and Student Staff and serve as technology expert/Tier 2 Support.

§ 25% Lead, manage and document all evening and weekend technology projects and testing. 

§ 15% Serve as the technology expert on high profile and special events.  Lead event room technology testing and maintenance work.

§ 5% Observe areas of service than develop and recommend potential improvements.


Skills Required



§ Ability to work through technical support problems and find workable solutions to customer needs on Windows and Mac workstations

§ Ability to use campus online systems such as Canvas, One, IU, and IU webmail systems

§ Proficient with Windows OS, Mac OS, and MS Office

§ Basic audio-visual equipment knowledge

§ Basic project management skills


§ Must be able to remain calm and think clearly to prioritize and plan a course of action then communicate effectively during stressful outages and encounters

§ Must be highly proficient in customer service

§ Ability to work with and lead student employees by effectively delegating tasks and special projects

§ Experience with instruction or training

§ Excellent communication and presentation skills

§ Strong organizational and interpersonal skills

§ Proactive customer service attitude

§ Professional attitude and demeanor



Skills Preferred


§ Knowledge of computer viruses and security

§ In-depth familiarity with Windows, Mac OS, and AV equipment (Projectors, Video conferencing equipment)

§ Demonstrated proficiency in media applications and wireless devices. 

§ Demonstrated understanding of networking structures, campus wireless, and Ethernet



Work Hours


·        UL Technology Services Supervisors receive assigned shifts at the beginning of the semester and retain these shifts for the entire semester.

·        Employment is on a semester-by-semester basis.

·        Hours vary when classes are not in session and during the summer sessions.

·        12 to 20 hours per week during mainly weekends and weekday evenings. 





As a UL Technology Services Supervisor, you will gain a more in-depth understanding of IT support at an administrative level. You will gain hands-on experience working in an IT environment and in a library environment. As a result of working at UL, you will be able to:

§ Learn more skills related to the field of Computer IT support, including troubleshooting and diagnosing technology-related issues

  • Gain experience working directly with customers with various levels of technical knowledge, while providing quality service and solutions
  • Pursue CompTIA Project+ certifications
  • Demonstrate professionalism in your work
  • Communicate effectively with colleagues and library users
  • Demonstrate and share knowledge of library resources, locations, and services
  • Identify, locate, evaluate and responsibly use information
  • Demonstrate customer service literacy, and say “Yes, and”


University Library strongly encourages application from first-generation students, Black students and students of color, LGBTQ+ students, students with disabilities, and students who are members of other marginalized communities. Candidates for this position must be interested in working in an academic community that is diverse with regard to gender, race, ethnicity, religion, nationality, sexual orientation/identity, gender identity, disability status, and protected veteran status.