Social Service Aide 2 - CYF

GENERAL PURPOSE
The Social Service Aide 2 – CYF position is a fulltime para-professional with Children, Youth and Families who assists caseworkers in providing services to clients, including transportation and supervision of family visitation.

SUPERVISION RECEIVED
This position is performed under close supervision of a caseworker supervisor and is reviewed through observation and results attained. 
    
SUPERVISION EXERCISED
This position does not exercise supervision over other functions.

ESSENTIAL DUTIES OF THE POSITION
Provides transportation and accompanies clients to medical appointments, social service organizations, placement, educational and training facilities, for visits between placed children and their parents, court hearings, and other visits.

Supervises family visitation between parents and children in placement, involving the exchange of children from resource/foster parent to biological parent and/or relatives, occurring in agency offices, family homes, or in the community. 

Documents and reports client contact, observations, behavior, and activities for case record. Provides information and reports to the assigned caseworker. 

Provides childcare for small groups of children while their parents attend parenting classes, and appointments at other agencies and/or court. Ensures basic safety and cleanliness of visitation rooms after visits and as needed. May also provide crisis childcare as needed.  

Delivers correspondence from caseworkers to clients and other professionals. 

Performs routine office and clerical duties such as: oversight and care of child restraint seats, maintain file systems, operation of office equipment (shredding), answers telephone, and takes messages, etc. 

Performs related work as required. 

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE – Graduation from high school, or its equivalency, and two years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information; OR

An associate's degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences; OR

Any equivalent combination of experience and training.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator’s license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of community resources and services.

Knowledge of the methods and techniques of infant and childcare or care of the mentally disabled.

Knowledge of home management, including family budgeting, meal planning and sound nutrition; selection, care and maintenance of clothing and household equipment; personal health, sanitation and grooming.

Knowledge of federal, state and county rules, regulations, policies and procedures.

Knowledge of office practices and procedures.

Ability to recognize family problems and transmit the information to a professional social services worker or supervisor.

Ability to instruct individuals in the activities of daily living and/or the care of infants and children.

Ability to move and correctly install child passenger restraints (car seats).

Ability to effectively use an Outlook calendar for management of daily schedule.

Ability to evaluate and analyze information obtained through interviews, general observation, reports and records.

Ability to establish and maintain positive working relationships with clients, their families, agency staff and other community agencies.

Ability to communicate effectively both orally and in writing.

TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.  

The employee must be able to drive for an extended time (generally does not exceed two to three hours at a time but is often less than this). 

The employee must occasionally lift and/or move up to 25 pounds.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required. 

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.


FLSA STATUS:        FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION:       CAREER SERVICE
PAY GRADE:            PS-27
UNION STATUS:     PSSU

Updated January 2024