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Customer Service, Baggage Service Agent (Part-Time)

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.


At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Baggage Service Agent in our Ground Handling Department. The primary responsibility of the position is attending to mishandled luggage. This role tracks and arranges luggage for delivery while assisting customers with special needs. The successful candidate will be able to successfully complete the Baggage Service Agent training course and be able to work outside in varied weather conditions. This position will report to the General Manager. 


Essential Duties:

  • Track mishandled luggage and arrange for delivery
  • Assist customers with special needs
  • Work as a team to provide excellent customer service and meet corporate objectives
  • Keep company goals and customer expectations in mind when completing daily tasks


Job Qualifications and Competencies:

  • Successful completion of training course
  • Ability to work all shifts, all days including nights, weekends, holidays
  • Ability to work outside in all weather conditions
  • Ability to lift 70 pounds


Preferred Qualifications:

  • Previous airline experience       
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs


Work Environment:

  • Use of telephones, computers, and other office equipment
  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts


Physical Requirements:

  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
  • Handle objects up to 70 pounds regularly
  • Assist passengers with disabilities, including, but not limited to, pushing wheelchairs


The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.


Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.


Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.


Starting Rate:



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​


In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.