You are viewing a preview of this job. Log in or register to view more details about this job.
Email

Accessibility Assistants assist the Office Manager with everyday operations of the front office, as well as works individually with students to help provide services. The Office of Accessibility seeks to create an environment in which student employees (Accessibility Assistants) can learn valuable skills and knowledge that they will utilize in both day-to-day office operations, and in their future careers. We are interested in hiring candidates who can gain experiences that will help them be successful in their future careers.

Responsibilities:

· Customer Service: Provide exceptional customer service for students, parents and campus community in a timely manner using all resources to assist client’s questions

· Administrative Duties: Responsible for answering phones, filing, scheduling appointments, copying and recording confidential files

· Student Service: One-on-one interaction with students with disabilities as a reader and/or scribe

· Student Service: Train and support students with disabilities on adaptive technology and software

· Student Service: Process alternative format requests and convert textbooks to alternative media

· Recruitment: Assist Notetaking Coordinator with recruitment of notetakers

· Computer Skills: Provide technological support in the form of troubleshooting and assisting students, satisfactorily learning and using multiple computer programs

· Learn about the application of the Americans with Disabilities Act in higher education

· Other tasks as assigned

 

Required Qualifications:

 

· 2.7 Cumulative GPA

· Must be enrolled at least half-time

· Excellent interpersonal and conflict management skills

· Excellent written and verbal communication skills

· Responsible, conscientious, and reliable

· Ability to maintain confidentiality of the office

· Ability to provide polite and friendly customer service and display a positive attitude

· Ability to work in a team setting, and make valuable contributions to team efforts

· Strong willingness to learn new things, particularly regarding computers and customer service

· Must be able to read aloud test questions written in English in a way the average person is able to understand them.

· Must be able to write and/or type quickly and legibly as a scribe.

 

Preferred Qualifications:

· Experience using Microsoft Suite

· Experience answering inbound phone calls

· Experience working in an office setting

· Interest in and/or experience with providing support and advocacy to students with disabilities

All University of Akron student employees must meet the designated minimum standards as stated on the Student Employment Eligibility Chart. UA student employees must be 18 years or older at the time of their start date. Any approved remote work conducted by student employees MUST be performed within the state of Ohio.