Social Services Career Trainee
Agency: Department of Human Services
Location: Springfield, IL, US, 62762
Opening Date: 4/05/2024
Closing Date: 4/18/2024
Salary: $4,110 - $5,761 per month ($49,320 - $69,132 per year)
Job Type: Salaried
County: Sangamon
Number of Vacancies: 20
***MUST APPLY ONLINE ***
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 36659
Position Overview
The Division of Family & Community Services is seeking to hire an energetic and detail-oriented Social Services Career Trainee to receive on the job training for a period of six to twelve months in receiving and assisting customers seeking public assistance services available through Department of Human Services (DHS) programs in the Social Security Administration Program Control Office. This position will develop the knowledge, understanding and practical skills needed to manage a public assistance caseload such as Temporary Assistance to Needy Families (TANF) including earned income cases, Medical Assistance No Grant (MANG) including Spenddown cases, Aid to the Aged, Blind and Disabled (AABD), Group Care, Supplemental Nutrition Assistance Program (SNAP) or other such cases. This position also informs clients of the changes in the State’s Welfare Programs, work incentive programs, child support services and encourages client participation in these programs; receives training in managing earned income cases and in determining continued eligibility for TANF; evaluates requests and identifies special needs of client for referral to appropriate services; and receives training in records and updating case status changes, such as change in address, unit composition and number, budget computation, SNAP and medical eligibility. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.
Job Responsibilities
- Receives training in managing and performing professional casework duties for the Department of Human Services (DHS) programs including but not limited to Temporary Assistance for Needy Families (TANF), Family Health Plans (MANG), Aid to the Aged, Blind, Disabled (AABD), Supplemental Nutrition Assistance Program (SNAP) and other such cases.
- Receives training in completing re-determinations, case changes, cancellations, new case set-up, case notations and routine clearances.
- Responds to inquiries from clients, partner agencies, Family and Community Resource Centers (FCRC), community partners, advocates, and the general public.
- Assists other units within the Bureau of Local Office Transaction and Support Services (LOTSS) and handles special projects.
- Performs other duties as assigned and/or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in social science or a related field of the social sciences.
Work Hours: Mon-Fri, 8:30am - 5:00pm
Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762
Family and Community Services
Local Office Transaction and Support Services
Social Security Administration Program Control
Springfield/Sangamon County
Agency Contact: DHS.HiringUnit@Illinois.gov
Posting Group: Social Services
About the Agency:
The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
*Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
10 Weeks Paid Maternity/Paternity Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com