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Technical Records Specialist 1 - FACS

The Department of Health and Welfare


Applications will be accepted through 4:59 PM MST on the posting end date. 

The Department of Health and Welfare is recruiting an individual with exceptional customer service skills for a Technical Records Specialist 1 position with the Infant Toddler Program. The position is located at our Boise Westgate office. The Infant Toddler Program provides services to children from birth up to three years of age. This is an administrative support staff position for the program that requires attention to detail, exemplary customer service and organization skills, and the ability to effectively communicate processes and regulations to internal and external customers.




We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 



  • 11 paid holidays
  • Generous vacation and sick leave accrual beginning as soon as you start 
  • Paid parental leave
  • Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
  • PERSI Choice 401(k)
  • Deferred compensation plan
  • Life insurance
  • Short and long-term disability insurance
  • Student Loan Forgiveness
  • Wellness programs
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA) 
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting




  • Process all incoming referrals for the region to include: creating electronic files for new referrals, entering data, completing appropriate forms and correspondence in adherence to the program timelines.
  • Contact families to confirm interest in participating in the program.
  • Provide general information regarding the Infant Toddler Program and ability to direct callers to other state programs and resources as appropriate.
  • Maintain organized records.
  • Ability to work independently.
  • Processing and entering fiscal data.
  • Support and provide coverage as needed.
  • Other duties as assigned.



You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.



  • Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
  • Experience researching a variety of sources to collect and compile information with good knowledge of services, operations and programs. Typically gained by one year of full-time work experience.
  • Experience interpreting, explaining, and applying a variety of difficult rules, regulations, or policies to determine compliance or eligibility. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
  • Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.


  • Spanish speaking is a plus.



Learn About a Career with DHW



***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

PHONE: (208) 334-0681



The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email

Preference may be given to veterans who qualify under state and federal laws and regulations.