IT Help Desk Part Time
Job Overview:
The IT Help Desk Part Time (Tier 1) will gain hands-on experience in providing first-level technical support to end-users. This role is designed to offer interns a learning opportunity in troubleshooting technical issues, managing user accounts, and delivering customer service in an IT setting.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Assist with user account management, including account creation, assigning permissions, or password resets.
- Document and escalate complex issues to higher-tier IT support teams.
- Learn and apply IT service management principles and practices.
- Participate in IT projects and contribute to team meetings.
- Gain exposure to a variety of IT systems and software.
- Support the maintenance of IT documentation and inventory.
Qualifications:
- Currently enrolled in an undergraduate program related to Computer Science, Information Technology, or a similar field.
- Basic understanding of computer systems, mobile devices, and other tech products.
- Ability to communicate effectively in a team environment.
- Eagerness to learn and grow in the field of IT support.
- Strong problem-solving skills and attention to detail.
Preferred Skills:
- Familiarity with Windows environments.
- Experience with Microsoft Office Suite.
- Basic knowledge of network troubleshooting.
Education:
- High School diploma or equivalent; must be actively pursuing a degree in a related field.
Certifications:
- Certifications such as CompTIA A+, Network+ or Security+ are a plus.
Duration:
- This is a temporary after school or summer, internship position typically lasting 3-6 months.