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Community Engagement and Trainer Intern

Job Description

The City of Racine is working to reduce the digital divide between those that have internet, a computer, and know-how to use both and those that don't. This project is focused on the training aspect. those who have never or rarely operated a computer need to learn the basics of how to use a computer and internet safely and securely. We want to ensure everyone in the City of Racine can easily use a computer to do the things they need to do such as homework, research information important to them, find and apply for a job, complete online forms, and partake in telehealth.

This job involves being taught how to go out into the community, work with non-profit organizations, and others to provide citizen training in the use of computers, and then doing that work. 

This is very impactful work because the purpose of a Smart City is to improve the lives of a city's citizens and increase economic development through appropriate use of technology. 

Position Purpose
Under the direction of the Chief Information Officer, this position will help teach others basic computer skills. You will also have the opportunity to assist to plan, implement, and create processes and procedures to help sustain the program within the City of Racine.


Expected Outcome
1. Gain experience teaching people (especially vulnerable or underserved populations) digital literacy skills by being calm, patient, and understanding of where they are in their learning

2. Help research, plan, and implement a program

3. Increase in community engagement and training skills with hands-on experience 

4. Experience working for a city government and making an impact on the community

5. Network with professionals in the field

6. Gain confidence for classroom learning and future internship/career opportunities



Essential Duties

Learn how to teach people (especially vulnerable or underserved populations) computer skills in a considerate, kind, and approachable way

Teach those who know nothing about computers up to and including those who have some digital literacy skills

Help organize meetings and events that will include training

Schedule, plan, and lead training

Take notes regarding the training and work completed

Assist in creating plans for different ways to work within the community

Possibly train a network for supporters, advocates, and partners in the city to reach out to the vulnerable or underserved population 

Bring together a group of individuals or organizations to achieve a common objective

Research anything you don’t know how to do and ask questions for guidance

  • Other duties as assigned around Community Engagement and Training



Minimum Qualifications 

  • High school diploma or equivalent with at least 3 months of experience training, tutoring or teaching others (for example: school tutors, workforce development, church teaching)  OR  be a college student  who has completed 2 classes in sociology, community engagement, political science, public affairs, public relations, public and nonprofit management, education, or information technology, or a similar field
  • Computer literacy skills at an intermediate level

Knowledge, Skills, and Abilities Required

  • Willingness to learn new skills and processes and follow them
  • Have enthusiasm for their work
  • Be ambitious and willing to take initiative
  • Kind, easy to get along with, and collaborative disposition
  • Be civic minded
  • Be able to work independently and maintain a strong commitment to teamwork
  • Have excellent written and oral skills, especially regarding training others
  • Enjoy working with others
  • Be flexible and willing to assist others with tasks
  • Have strong organization and time management skills
  • Be able to take directions and receive feedback
  • Excellent computer skills (Search engines, websites) including Microsoft Office Suite - Word, Excel, PowerPoint, Outlook, and Teams
  • Be willing to attend meetings, events, and training in the evening or day
  • Ability to attend off-site locations for community events and training
  • Bilingual Spanish is a plus

Preferred Qualifications

Experience in a job, school, or volunteer capacity with:

  • Teaching others, especially vulnerable or underserved populations, including the elderly
  • Working one on one collaboratively and looking for understanding and consensus
  • Working with people of diverse backgrounds
  • Collaborating with individuals or groups to accomplish tasks
  • Developing a project from the ground up
  • Working with a community or organizations to bring about positive change

Supplemental Information

College Credit 
You might be able to receive college credit for this internship. Please confirm with your school. 

Physical Demands of the Position

Sitting and typing at a terminal while viewing a computer screen. 

Environmental/Working Conditions of the Position

Sitting at a desk in an air-conditioned/heated office or working from home, attending inside and outside events, under tents, etc. 

Equipment Used

Telephones, computer with associated peripherals, and software.

Expected Work Schedule

Schedule will be determined after hiring. Applicant must be available to receive and then train during the day Monday-Friday 8:00 a.m. - 5:00 p.m. Additionally, applicant must be able to attend meetings, community events, and training in the evening and off-site locations. 

Would prefer an intern that is interested in working for more than one semester, to allow continuity of ideas and thought. Also, would prefer interns that can work at least 15-20 hours a week.


This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.
 The City of Racine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.