Outreach Specialist
Maximus currently has an Outreach Specialist Opportunity with the Maximus Montana Employment and Training Project. This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services. Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.
Essential Duties and Responsibilities:
- Develop and execute tactical plan in support of the client/project strategic plan, using digital media (including website integration,Facebook, Twitter, Google+, Hootsuite, Desk.com, and YouTube) to increase visibility and enhance image of client/project with consumers, businesses, key opinion leaders, and news media.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Communicate on complex, sensitive issues, or draft such responses with supervisor or manager.
- Analyze and identify populations/types of consumers using the different social media outlets to develop a target plan based upon socio-economic status.
- Meet with other agencies hired by the client to ensure that client/project has cohesive brand messaging.
- Plan and manage day-to-day online social media components that contribute to the overall communications mission.
- Draft editorial calendar for client approval.
- Serve as a team communications member to ensure that client/project remains the central source of information during client/project events through close monitoring.
- Respond to consumer comments/questions posted to social media handles.
- Determine if questions/complaints require internal escalation.
- Evaluate consumer impact/branding using appropriate analytics tools to measure effectiveness.
Minimum Requirements:
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Bachelors Degree required; equivalent experience considered in lieu of degree.
- This position requires travel up to 50% of the time.
- This position requires residency in the state of Montana.
- Previous Maximus experience preferred.
- This position requires you to have reliable transportation to travel to other offices within the region.
- This position is fully remote and will require a home office.
Home office requirements:
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity??
- Minimum 5 Mpbs upload speeds