Community Technology Support Assistant - Summer 2024 - Work Study or Regular Pay

Intergenerational Technology Services (IGeTs) at UW-Whitewater, a community technology support program in which students teach older adults basic skills on how to use technology and help them problem-solve their digital devices, is hiring English speaking and Spanish speaking/Bilingual students!

Multiple positions are available for summer 2024,  with need for students to start May 20, 2024 or shortly thereafter. The positions are housed at UW-W’s Community Engagement Center, which is located just 6-short blocks from campus. Students must be able to work a minimum 4 hours per week with a maximum of 25 hours. Window of work hours is 8am – 2pm Monday – Friday. Hourly pay rate is $14. Interviews will start immediately.

Job Summary: Students will assist IGeTS staff with delivery of group-based technology instruction classes delivered to older adults, provide one-on-one technology assistance with personal devices (e.g., smartphone, tablet, smart medical device, automobile technology), support telehealth visits (e.g., visits with healthcare providers and mental/behavioral health providers), assist with check in and registration process and greet older adults consumers, and assist with administrative tasks as needed. This position requires students have a basic level understanding of how to use technology and passion for helping others learn how to use it for social good!

Specific tasks, include, but are not limited to:

Assist with Group Based Technology

• monitor delivery of content
• assist consumers by providing instructional or verbal guidance on content
• provide one-on-one instruction on how to do something taught in group-based class

Provide One-on-One Technology Assistance with Personal Devices

 identify and resolve issues that prevent user from successfully using device, e.g,

• software update needed
• browser out of date

 Teach user how to use device to get desired outcomes, e.g.,

• how to use FaceTime to engage with family/friends
• how to download electronic tickets for Warhawks football game on their phone
• how to connect phone to Bluetooth in their car
• how to use applications on their phone or tablet
• how to connect a smart medical device to Bluetooth

Support Telehealth Visits

• assist with logging into patient portal systems
• show how to use web-camera and/or microphone to engage with healthcare provider
• other support as needed

Assist with Check-in Process

• be present at front desk and register/check-in consumer
• greet existing and new consumers and provide information about IGeTS
• invites consumers to complete intake or exit survey

Assist with Administrative Tasks

• making phone calls to consumers or constituents to remind or inform about services
• photocopying
• inputting consumer information into a database
• inputting survey information into a database

Required Skills

• Basic understanding of how to use technology to find information and goods and services, and engage with others and activities (e.g., play computer games)
• General knowledge of word processing and other computer programs (e.g., Outlook, Microsoft Word, Excel, PowerPoint)
• Experience using the internet to problem-solve and locate information such as goods and services
• Comfort interacting with older adults and persons over the age of 50 of all ability levels
• Ability to work as part of a team that includes staff, students, and community volunteers

Spanish speaking and bilingual students are strongly encouraged to apply!

Service learning hours are also available through IGeTS. We also welcome student organizations to participate in service delivery. Please reach out to the IGeTS coordinator to discuss.