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Relocation Coordination Intern MA

Olympia Moving and Storage
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Olympias Client Services internship is designed to provide you with an opportunity to learn an industry and operation from the ground up. You will have exposure to the department that provides a glimpse of the entire organization and learn how all the pieces fit together in a national moving company and build experience to meet your initial career goals. Our environment will help you experience working in a team-oriented fast paced corporate setting. You will work alongside our relocation coordinators and help deliver an exceptional relocation experience. As part of your role, you will also have the opportunity to work and learn from our sales and delivery professionals who you will interact with each day. This position is currently a remote role that may require occasional work in the Watertown MA location. This is a temporary summer position.

RESPONSIBILITIES:

  • Perform relationship-oriented communication with clients via phone and email
  • Ensuring the details of the move are complete and correct
  • Ensuring a deposit for each job is collected
  • Ensuring the client understands and agrees with the process and anticipated outcomes
  • Manage client data using our move management software
  • Updating as well as clearing diary actions each day
  • Confirming every order has appropriate notes, quotes, inclusions & costing
  • Ensuring billing information and pricing is accurate
  • Work with the customer service team as an internal advocate for the customer and communicate with sales, operations, and accounting departments
  • Pre-Move and Post-Move communication to discuss outcomes is essential
  • Encouraging on line reviews at every opportunity
  • Assist in resolution of concerns
  • Understand service requirements, and address concerns
  • Follow our customer success program to complete check-in contacts and answer questions

QUALIFICATIONS/SKILLS:

  • Strong collaboration skills with problem solving approach
  • Passion for customer service with prior experience helpful
  • Strong organizational as well as written and oral communication skills.
  • Computer literacy and adaptability essential

Qualifications

ABOUT OUR COMPANY: Olympia Moving & Storage, a rapidly growing relocation company with 300+ employees and locations in Boston, Washington DC, Austin, Philadelphia, and now open in Tampa Florida. Olympias goal is to raise the standard for moving companies and use talent, data, and technology to redefine the customer experience and disrupt the industry. We take pride in our exceptional service, impeccable reputation, and prestigious client list.

Our purpose is to provide an opportunity for people to thrive and that includes our employees and our clients. We are a company that operates on the principles of the Great Game of Business in which financial transparency, empowering, educating and engaging all of our team is critical to our companies success. Individuals with a positive, collaborative attitude and professional demeanor will find success and growth opportunities with our company.

WHY WORK AT OLYMPIA:

COMPENSATION: Olympia offers competitive compensation and flexible schedules for warehouse, movers, drivers, foreman, supervisors, and installers.

BENEFITS*: For Full Time Staff we offer company medical and dental insurance program plus additional insurance benefits including Vision and Life. 401K plan with generous 4% company match.

CULTURE: Olympia provides complete financial transparency and training for all employees. Learn how the business works, how you can influence the numbers, and share in the profits*.

CAREER: Olympia offers significant possibilities for career advancement. We have grown more than 400% in the past 10 years because of our reputation, our people, our systems, and our resources. Working at Olympia provides a new set of challenges every single day. If you want to grow with us, opportunities are available.

COACHING: The Olympia team is committed to delivering exceptional service and building leaders. We value dependability, team work and collaborators, problem solvers, and flexibility

Equal access to programs, services and employment opportunities is available to all persons without regard to race, religion, color, sex (including pregnancy), age, ancestry, national origin, disability, sexual orientation, gender identity, military status, genetic information, or any other basis protected by federal, state, and/or local law.