Supervisory Dispatcher

Supervisory Dispatcher

This position is located in Grand Teton National Park, in the Visitor & Resource Protection Division serving as the Assistant Manager for the Teton Interagency Dispatch Center.

• Provides operational oversight and day to day supervision of the dispatch center, ensuring professional all-risk, wildland fire and aviation dispatch services are provided.
• Assists in all management aspects of the operation, including scheduling, the development and maintenance of complex dispatch operating plans, guides, and interagency mobilization plans.
• Supervises up to six GS-2151 permanent Public Safety Dispatchers from the GS-05 to GS-8 level and serves as supervisor of record for up to 5 GS-05 seasonal Public Safety/Wildland Fire dispatchers.
• Maintains interagency communication and coordination within framework of established partners.
• Coordinates, modifies, and develops as necessary the internal all-risk training program for center operations, seeks out applicable training opportunities for dispatchers and assists in ensuring dispatchers maintain required certifications such as State CJIS/NCIC and Emergency Medical Dispatch certifications and wildland fire dispatch qualifications.

Physical Demands: The work requires long periods of sitting and standing in one position at a computer terminal, intense concentration and working at top speed for several hours at a time. The incumbent may be under constant degrees of stress. The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity talking. Therefore, the ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting required. Shift work or non-standard tours of duty are involved or maybe required. The incumbent may be required to work holidays and weekends. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions. Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift in order to maintain the efficiency of the National Park Service. Incumbent must be able to speak clearly in English. Due to the high intensity of the office environment, the incumbent will be allowed to participate in physical training programs. Travel associated with occasional site visits may require some walking and climbing. Must be able to respond to after hour callouts.

Working Conditions: The work area is in an open space which also contains computer workstations, alarm equipment, and radio equipment. The incumbent may be required to be deployed to other locations and areas for special assignment which may include work outdoors or in other areas that are not climate controlled or adequately lighted. The work is performed primarily in an office setting. Radios and telephones are in constant use and result in frequent periods of excessive and constant noise. Incumbent must be able to multi-task and concentrate on work projects amidst noise, interruptions and the movements of others. This creates a hectic and high stress work

In-park housing is required for this role and is available at a reasonable cost.