Front Office Support

POSITION:  Front Office Support

EMPLOYED BY: President & CEO

RESPONSIBLE TO: Director of Operations

PURPOSE:  To enter data into the organization’s household/billing system and conduct annual surveys.  To assist in the analysis and communication regarding affiliate outcomes.  To provide girl data as requested/needed for various reporting requirements.  To provide excellent customer service to all members and families.

STATUS: Non-exempt

QUALIFICATIONS:

• Must pass a criminal background check
• Ability to work independently and as part of a team
• Must maintain confidentiality of member information
• Excellent communication skills

RESPONSIBILITIES:

• Will make sure that all payments and data is entered accurately and efficiently into the household/ billing system.
• Responsible for ordering supplies for the building. Must price check and create a master list of where things are ordered from. Must have approval of the Director of Operations before anything is ordered.
• Responsible for completing all necessary trainings and conducting the annual SSBOS (girl survey). 
• Responsible for the red safety binders that are in each room, making sure they are updated regularly and filled with the most accurate and up to date information.
• Assist Office Coordinator in taking phone calls, taking payments, and assisting parents/guardians and other individuals on whatever they may need from Girls Inc. staff 
• Engage daily with positive customer service to all members and families.
• Assist in the check-in and check-out process in the front office each day.
• Creates and maintains the gymnastics roster. Makes updates and changes when necessary. Informs all staff of any changes.
• Assist in the operations of the front office as determined by the Director of Operations and Office Coordinator.
• Any duties assigned by the President & CEO or Director of Operations.