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POSITION:  Front Office Support

EMPLOYED BY: President & CEO

RESPONSIBLE TO: Director of Operations

PURPOSE:  To enter data into the organization’s household/billing system and conduct annual surveys.  To assist in the analysis and communication regarding affiliate outcomes.  To provide girl data as requested/needed for various reporting requirements.  To provide excellent customer service to all members and families.

STATUS: Non-exempt


  • Must pass a criminal background check
  • Ability to work independently and as part of a team
  • Must maintain confidentiality of member information
  • Excellent communication skills


  • Will make sure that all payments and data is entered accurately and efficiently into the household/ billing system.
  • Responsible for ordering supplies for the building. Must price check and create a master list of where things are ordered from. Must have approval of the Director of Operations before anything is ordered.
  • Responsible for completing all necessary trainings and conducting the annual SSBOS (girl survey). 
  • Responsible for the red safety binders that are in each room, making sure they are updated regularly and filled with the most accurate and up to date information.
  • Assist Office Coordinator in taking phone calls, taking payments, and assisting parents/guardians and other individuals on whatever they may need from Girls Inc. staff 
  • Engage daily with positive customer service to all members and families.
  • Assist in the check-in and check-out process in the front office each day.
  • Creates and maintains the gymnastics roster. Makes updates and changes when necessary. Informs all staff of any changes.
  • Assist in the operations of the front office as determined by the Director of Operations and Office Coordinator.
  • Any duties assigned by the President & CEO or Director of Operations.