You are viewing a preview of this job. Log in or register to view more details about this job.
Email

Position located near IUPUI Campus! (position is part of the Community Work-study program at IUPUI) (4.7 mile drive from campus)

 

This position is limited to IUPUI Student candidates with a Federal Work-Study award. To verify you have a Federal Work-Study award, please go to your One.IU.edu Account, Student Center, Financial Aid Summary. If you have an award, it will be listed with the rest of your financial aid (loans, grants, scholarships, etc.). You may also email the Office of Student Financial Services at finaid@iupui.edu to inquire about eligibility. 

Job Description:  Program Assistant

 

The mission of the MLK Center is to educate youth, empower families, and build community through quality multi-generational programs that advocate for our neighbors, promote racial justice, and provide a peaceful space to connect. We are seeking an Intake Specialist to serve as our front-line, first point of contact for the community, and work across all teams serving youth ages 0-24 and their families. This position also coordinates the Midtown-Get-Around project, our neighborhood micro-transit program that provides low-cost rides to essential locations like work, school, medical appointments, laundromat, pharmacy, and grocery stores. This position reports to the Community Resources Director.

 

As the Intake Specialist, a typical day might include the following: 

Reception and Intake 

  • Greet guests arriving for an appointment or asking about a service
  • Assist neighbors in completing the MLK Center intake form
  • Answer phone calls from neighbors in crisis who live outside our neighborhood, and connect them to resources in their area
  • Manage the intake form database to assign new applicants to your teammates
  • Listen to voicemail messages and route calls to other team members
  • Copy a neighbor’s bill to make an emergency utility assistance payment
  • Provide a receipt to a parent paying for after school fees

 

Midtown-Get-Around Coordination

  • Recruit riders from a local apartment building
  • Enroll new riders into our data management system
  • Assist the Community Resources Director in preparing ride data reports
  • Drive a neighbor to the grocery store when a driver goes home sick
  • Schedule a van for routine maintenance

 

The job might be for you if: 

  • You are a team player. This position interacts with all programs and teams across MLK Center. You contribute to a positive team environment.
  • You provide beyond excellent customer service, treating everyone equally as a potential client, volunteer, or donor.       
  • You like computers. You’re comfortable with the internet, phone, Microsoft Office 365, and other technology. 
  • You like helping people. You are patient, level-headed and cool under pressure even when guests/callers are dissatisfied, in crisis, or disrespectful.  
  • You believe in the nonviolence principles of Dr. King. Training is required.  


To be offered this position, you need to have some experience getting things done and helping others solve problems.  Please submit a resume and a paragraph about why you want to join this dedicated, fast-paced team to MLKCenterIndy@TalbottTalent.com.  No phone calls please