Supervisory Licensed Clinician
About the Role
The Supervisory Licensed Clinician (Supervisory Well-being Professional) will report to the Program Manager and supervise in-person (NOT a remote position), a team of licensed clinicians (Field Child Well-Being Professionals). This position will support the mission and aims of the Department of Homeland Security, Office of Health Security.
What You’ll Do
- Supervise a team of licensed clinicians to ensure productivity, quality, customer service, and compliance with contractual and policy requirements.
- Provide clinical direction to direct reports in a fast-paced, high-volume setting.
- Act as a subject-matter-expert to create recommendations for the care of children, working with all stakeholders.
- Provide guidance in the creation of service plans for children with behavioral or mental health issues.
- Identify technical and training needs to elevate to the Program Manager.
- Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects.
- Audit work products from direct reports for thoroughness, appropriateness, and compliance.
- Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed
- Attend meetings, as needed, with the customer, vendors, and other stakeholders.
- Travel to client sites and monitor the activities of program staff on a regular schedule.
- Responsible for the ongoing professional development of direct reports.
What we’re looking for
Key Skills
- Masters’ degree or higher in social work, psychology, counseling, or related social science discipline where clinical training and experience is a program requirement
- Independent and unrestricted license in social work, counseling, or related field required
- 5+ years working experience post full licensure in child development, culturally competent and trauma-centered care, and performing evaluations in direct engagement with children and their families
- Must have at least 2 years experience in a Supervisory/Management/Lead role overseeing behavioral health staff
- Bilingual and bicultural: English and: Spanish, and/or Haitian Creole, and/or French, required
- Strong clinical skills in crisis, intervention
- Commitment to programming involving person-centered, and trauma- informed treatment strategies in a time sensitive, urgent environment
- Coach and mentor direct reports
- Experience working as part of a multidisciplinary team
- Experience working with immigrant youth and families and underserved populations
- Strong communication skills, both written and verbal, excellent organizational abilities
- Excellent judgement and leadership capabilities
- Must possess strong computer skills in MS Office, including Excel, Word, Teams
Key Knowledge
- Children’s behavioral health diagnoses
- Evidence-based techniques for treating trauma, loss, and grief, and best practices in mental health triage
- Behavioral health needs of migrant and vulnerable populations
- In-depth understanding monitoring QC Plan(s), which includes the work output level, quality of the work product, quality of service and ensuring technical contract compliance
- The use of key performance indicators to proactively monitor and improve performance
- Developing standard operating procedures, protocols and guidelines that support the changing/evolving needs of the operation
Key Behaviors
- A long-term view on people expressed through compassion and support
- A passion to be involved in high-impact work that makes a difference
- A drive for excellence and continual improvement
Work Schedule
- This contract operates on a 24x7x365 basis.
- Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services.
- This position is considered ESSENTIAL – Field Child Well-Being Professionals are required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc.
Condition of employment
- Maintain full licensure and supervisor license, if needed for assigned state
- Complete a rigorous culture and competency testing process
- Complete a Drug Test
- Must be at least 21 years of age
- A valid US Driver’s license
- Have the ability to obtain a Public Trust Clearance
Security Clearance Requirements
- Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
- Must be a U.S Citizen or Permanent Resident.
- Residency requirement - 3 consecutive years in the last 5 years.
Physical Demands
- Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10% of the time.
- Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.