Case Management Intern

GENERAL POSITION DESCRIPTION:

The Burmese American Community Institute (BACI) is a dynamic, forward focused and growing organization.

We seek well-qualified, highly motivated, creative, and solution-oriented candidates to join our team at The Civic

and Cultural Education Program (CCEP).

The CCEP provides English and citizenship classes in addition to one-on-one naturalization assistance. The

programs are conducted in collaboration with community partners and seek to improve newly arriving refugees’

ability to navigate complicated US systems needed to obtain citizenship.

The Citizenship Case Management (CM) assists CCEP clients with the process of applying for U.S. citizenship or

Green Cards on a personalized basis. The CM also participates in and assist coordination of the CCEP by working

closely with Program’s staff attorney and other case-managers in order to support coordination of outreach and

services, overseeing quality assurance, and preparing pertinent data and narrative reports. The CM works with the

program staff members and partners to oversee and track project expenditures; file cases; maintain the project’s

financial records; and monitor grants, donations, and in-kind goods and services received.

ESSENTIAL FUNCTIONS AND DUTIES:

 Provide one-on-one naturalization application assistance, helping Legal Permanent Residents (LPR) with

preparing and submitting forms such as N-400, G-28, I-485, I-912 and others USCIS forms.

 Perform individual case-management effectively, facilitate client intake and appointments, keep track of

individual case progress, and conduct follow up on the applicants in a timely manner.

 Help program staff coordinate community outreach, education, and media activities; make public

presentations on Civic and Culture Education classes and other CCEP projects.

 Oversee successful completion of policy/procedure requirements and semi-annual and annual reporting.

Assist program leadership with accurate financial reporting and monitoring; prepare data reports and

programmatic reports for contracts and funders.

 Maintain program event log with complete and accurate information.

 Maintain and increase up-to-date knowledge of immigration law and policies through daily reading (e-

mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.

 Be thoroughly familiar with the policies and procedures guiding the work of this position in particular and

the work of the program. Perform job functions in line with these policies and procedures.

 Participate in trainings and demonstrate performance and quality improvement efforts.

QUALIFICATIONS:

 Excellent verbal and written communication skills.

 Excellent organizational and time-management skills.

 Detail oriented, able to multitask.

 Self-motivated, able to work in a team and independently.

 Enthusiasm for BACI’s mission and strong commitment to promoting CCEP goals.

 Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other

employees to ensure positive, constructive environment within the program and throughout the Institute.

 Flexibility and availability, including willingness to travel and work some weekends.

 International experience desirable – high degree of cultural sensitivity and competence required.

 Ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor

and a positive, solution-oriented approach.

 Willing to learn.

 Pass the Background Check.

 Bilingual (English and at least one language of Burma) strongly preferred.

OTHER SKILLS AND REQUIREMENTS:

The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet

applications. A valid driver’s license is required, as the CM will be expected to transport clients in his/her own

vehicle (mileage will be reimbursed) and must have a reliable, working car for this purpose.