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Performance Manager (in support of California Behavioral Health Services)

We have just completed a review of Full Service Partnerships (FSPs) in California, commissioned by California’s Mental Health Services Oversight and Accountability Commission (MHSOAC). FSPs provide intensive assistance to homeless people with severe mental illness.

Following on from this review, we are now looking to build a team of Performance Managers to provide Technical Assistance in California. Our team will work hand-in-hand with the State, county commissioners, delivery partners, service users, families and peers. Our objective will be to strengthen the performance management and accountability of FSPs, and to explore how paying for the outcomes achieved by individual service users could increase impact for everyone.

To join this team, you will have to live and breathe performance! This means:

· You can tell us what performance means on a program targeting the most vulnerable groups, and what drives it.

· You really understand the relationship between operating budgets and performance.

· You put the needs, goals and potential of service users at the heart of delivery.

· You are a wonderful relationship builder and can lead change with sensitivity and humility.

Aligning the definition of success and agreeing how performance will be measured and verified is key. You will provide Technical Assistance across a range of programs with different needs. You will need to lead with agility and take accountability for ensuring the performance of each program you support. You will be supported in this by your team leader (Director for Technical Assistance), our CEO and our Chief Medical Offer.


Candidate profile

To support the counties of California with the Technical Assistance as required for this role, HBGI is looking for the following background, experience, skills and personal culture:

· A strong operational and delivery background, with direct experience of managing the performance of frontline services, delivered to underserved or marginalized communities. You will really understand the ‘nuts and bolts’ of service delivery;

· A solid working understanding of what is meant by ‘performance’, with clear examples of driving and improving performance, and remedying underperformance;

· A target-driven approach, always focusing on results, understanding the importance of targets and results for the lives of the service users;

· Strong analytical skills, able to understand and interpret programmatic data, and relate that to continuous program improvement;

· The ability and confidence to present sometimes complex data in a clear and simplified way, to a wide-ranging audience;

· Creative and flexible, not bureaucratic or limited to following processes, but able to develop innovations that will deliver higher performance;

· Strong organizational skills, able to project manage program mobilization and manage multiple service providers at different stages of delivery;

· Exceptional interpersonal skills, able to build the necessary relationships with providers supporting and challenging as required;

· Experience engaging and learning from a wide variety of stakeholders including service users and their families, peers, advocates and community partners;

· Intellectual curiosity, not convinced that you have all the answers and open to learn more about outcomes contracting and performance management.

· Possibly training and certification in Project Management, Lean, Agile, Continuous Improvement and related topics. However, we value above all the ability to demonstrate the practical (and flexible) application of these sorts of principles rather than paper qualifications.

We don’t expect you to be the finished article; we will support your development journey, guiding your learning and growth. But we do want you to have high levels of energy and be self-driven and proactive.

We are looking to change millions of life chances, and in the process, show the world that there is a better way to fund and manage programs like this. We love what we do and we have lots of fun together doing it, but everything we do is about maximizing performance and we set the bar very high.



This is a remote role based within North America, ideally California. We expect you to operate largely on Pacific Standard Time and to spend at least half your time in California. 

 These roles will be suitable for students on a university program that finishes in the summer. 

Please note that these roles are contingent on HBGI securing contracts and/or alternative funding to undertake this work in California. We are looking to identify the ideal team so that we are able formally to offer jobs, onboard and mobilize as soon as this is confirmed, which we hope will be in phases during the first half of this year.