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University Relations - Customer Service Business Data Analyst Intern

What Are Your Responsibilities?

This position is responsible for actively participating in an Internship program that leverages your skills, knowledge and capabilities within the Customer Service division while exposing you to different methodologies and tools. This role will assist with applying emerging technologies to assist with developing best-in-class systems and solutions for our clients and members. The Customer Service Business Analyst Intern is responsible for learning specific aspects of the processes, programs and technology. Additional project support, administrative tasks and ad hoc requests to support business needs.

  • Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
  • Maintain complete confidentiality of company business.

Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

  • Propose suggestions/approaches for improvements, develop proposals, perform research, and analyze data.
  • Confer with stakeholders.
  • Ability to lead projects from end to end
  • Create a final internship PowerPoint presentation to share with department leadership covering the internship experience, the assigned project over the course of the summer, including the results along with any solutions or recommendations that can be leveraged by the department in the future.


What Do You Need To Be Successful?

  • Prior related technical internship or work experience is a plus
  • Volunteerism or leadership experience is a plus
  • Eagerness to learn, grow and contribute
  • Demonstrated interpersonal skills including clear and concise verbal and written communication
  • Strong analytical and problem-solving skills
  • Be coachable and open to feedback
  • Have a professional presence
  • Results-oriented with a continuous improvement mindset and an ability to grasp new and unfamiliar concepts
  • Strong organizational and multi-tasking skills with the ability to prioritize and support multiple projects
  • Practical, developed PC skills, especially Office 365 and virtual team collaboration tools (MS Teams, Word, SharePoint, etc.)


What Are the Requirements You Must Meet?

  • Pursuing a bachelor’s degree in Business, Data Analytics, Information Technology, Information Systems, Computer Science or other related degree
  • Course work or academic projects related to BI or data analytics, AI, Automation or Application Development
  • Graduation date between December 2024 and June 2025
  • A minimum GPA of 3.0/4.0
  • Availability to work 10 full-time weeks during the summer
  • Unrestricted authorization to work in the United States. (Currently, we are not offering this position with a student visa including F1, OPT, CPT or H1B and are not accepting or sponsoring student work visas for this role)


What Does the Internship Program Entail?

  • Formal Intern Orientation to build business and industry acumen
  • Challenging real-world hands-on project
  • Weekly networking opportunities among interns and company leaders
  • Professional development workshops
  • Business Resource Group involvement
  • Volunteer activities


We encourage people of all backgrounds and experiences to apply. Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.