Front Desk Supervisor: Renewal House
Title: Front Desk Supervisor
Program: Renewal House
Salary Range: $40,000
Program Description:
Renewal House is a congregate care supportive housing program located in the Bronx. Renewal House provides supportive housing to up to 50 single adult men who have a history of substance use.
Essential Duties and Responsibilities:
Under the general direction of the Program Director, with some latitude for independent action, the Front Desk Supervisor directs a staff of Front Desk aides, in providing direct assistance to the clients in adhering to the rules and regulations of the program; performs related work. The essential duties of the Front Desk Supervisor include but are not limited to the following activities:
- Performs all Front Desk Attendant duties
- Oversees the operations of the facility, including emergencies
- Supervises and provides training for new hires, informing them of all policies and procedures as outlined in the front desk manual
- Coordinates weekly schedule
- Reviews and documents incident reports
- Reviews logbook prior to shift concluding
- Provides crisis intervention and shares pertinent information with appropriate staff
- Provides on-call coverage during non-clinical hours as necessary
- Reports directly to the Program Director
- Participates in the design and implementation of program improvements, policies, procedures, and other strategic planning efforts.
- Provide emergency first aid/CPR assistance when needed.
- Works flexible days and hours during weekends and holidays
- Consistently review front desk binders for up-to-date and accurate documentation
- Assist with administrative duties and day-to-day activities
- Performs other duties as assigned by the Assistant and Program Directors.
Qualifications:
- High School Diploma/GED and experience working with homeless/formerly homeless, substance use, and mental health populations.
- Fire Safety Training Completion preferred.
- Trained in De-escalation & Cultural competency
- Trained in Opioid Overdose Prevention
- Spanish Speaking Preferred.
All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.