Field Service Engineer
Company Overview
DISCO Corporation consists of global affiliates with more than 4,400 employees across over 50+ locations throughout 4 continents. With headquarter located in Tokyo, Japan, DISCO is a global leader in precision manufacturing equipment for the semiconductor, medical devices, and electronic component industries. DISCO Hi-Tec America, Inc. (DHA) – U.S.A.-affiliate of DISCO, headquartered in San Jose, California, is seeking applicants to join the Equipment Engineering /Field Service Engineering team as a Field Service Engineer in the Boise, Idaho area.
This position will require 25-30% travel for the near term for initial training, with less travel after the first year. Relocation assistance may also be provided if needed.
Overview Description
DHA is seeking a candidate with strong hands-on mechanical aptitude who demonstrates a passion for excellence and can thrive in a high-growth, fast-paced industry.
The chosen candidate should:
- Be self-motivated and have strong work ethics to complete tasks
- Adhere to stringent schedules
- Work independently and efficiently after adequate training
- Take initiative to seek guidance when undertaking unfamiliar challenges
- Be able to communicate effectively with ANY team member remotely or in-person to escalate resource conflicts, update progress, and summarize conclusions
Key Responsibilities
After sufficient training, candidates will be able to:
- Perform equipment installations, preventative maintenances, malfunction troubleshooting, along with various other services and repairs at customer sites on DISCO grinding, dicing, and laser equipment
- Troubleshoot independently through rigorous electrical / mechanical procedural sequences
- Efficiently document analytical steps and root causes for both internal team and customers
- Become more familiar on how DISCO equipment are used in manufacturing process flows and associated performance characterization techniques
- Closely interact with customers to maintain relationships by being a reliable support both on-site and off-site (via email/phone)
- Train customer’s personnel in servicing, maintenance, and operations of DISCO products
- Handle various equipment elements including robotics, cameras, electrical motor components, as well as using computer software.
- Contribute in research and development of new equipment hardware, signal instrumentations, and software systems
- Participate and contribute to DISCO corporate activities focusing on deeper thinking, value exchange, and constant improvement
- Perform other duties as assigned
Physical Requirements:
Candidates must be able to:
- Lift and carry or otherwise move at least 30lbs
- Position one-self to work on harder to reach areas on DISCO machines
- Traveling to and from customer sites and office
- Wear personal protective gear for longer durations of time
Education and Experience
- Bachelor of Science degree in any discipline is welcome
- 2-4 years of applicable working experience is a plus
- Mechanical hands on experience in the HVAC, Automotive, or a similar industry is beneficial
DISCO Hi-Tec America, Inc. is committed to Equal Employment Opportunity and diversity in its workforce without discrimination.
Foreign Language and Other Background
- Foreign language (Japanese, Spanish, or Chinese a plus)
- Highlight any military experiences
Benefits
- Health Insurance (medical, dental, vision)
- Health Savings Account
- Life Insurance
- Company Holidays + Paid Time Off
- 401(k) and 401(k) matching
- Referral Program
- Tuition Support