Sr. Taxpayer Service Representative
Becky - 502-548-8172
Rebecca Jenkins, Talent Acquisition Coordinator
Human Resources | Louisville Metro Government
517 Court Place, Ste 605, Louisville, KY 40202
Rebecca.jenkins@louisvilleky.gov
Job Opportunities: https://www.governmentjobs.com/careers/louisvilleky
SENIOR TAXPAYER SERVICE REPRESENTATIVE
Salary - $22.43 - $22.43 Hourly
Description
- Performs complex tax preparation, document review, and account analysis
- Provides advanced e-services support
- Provides information to customers regarding local taxation to individuals, partnerships and corporations
- Adheres to applicable tax laws, regulations, and policies and procedures
- Reviews and analyzes tax return forms and applications for accuracy and makes corrections where necessary
- Corresponds with taxpayers over the phone, in person, and in writing regarding tax laws, regulations, and taxpayer accounts
- Prepares LMRC tax documents and registrations
- Navigates e-services to provide support for online customer registration, filing and payments
- Receives and records payment transactions
- Calculates and collects tax by completing LMRC returns
- Negotiates, processes, and monitors taxpayer payment plans
- Manages daily cash drawer, close-out, and balancing in accordance with policies and procedures
- Verifies tax documents including individuals, OL's, S Corps, W1's, insurance and transient room returns
- Provides detailed notation of taxpayer interviews and interactions in the tax system to include proper notation of actions needed to reach resolution
- Utilizes available data resource tools to research, locate, and contact taxpayers
- Exercises sound judgement in making decisions in accordance with applicable regulations and established policies and procedures
- Provides training and prepares materials for established policies and procedures
- Assists staff members with navigating through the tax system
- Navigates through recovery data in the tax system
- Coordinates transfers of tax dollars from one customer or account type to another
- Posts tax returns
- Communicates as directed with other Metro agencies and LMRC internal divisions, regarding tax accounts
Minimum Requirements
- Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work
- Communicates with individuals in person and utilizes all types of communication media
- Spends prolonged periods of time sitting
- Operates office and computer equipment
- Associate Degree – Accounting - Business Administration – Economics – Finance - Related field
- Two years of quality and quantity experience in customer service, accounting, finance, tax, or collections
- Equivalency: An equivalent combination of education and experience may be substituted
- Ability to provide excellent customer service and exercise tact and diplomacy in dealing with the public
- Strong problem solving and analytical skills
- Ability to understand and explain complex tax laws and regulations
- Ability to efficiently navigate and utilize complex computer systems and software
- Team oriented with strong interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Possess a high level of professionalism and a positive attitude