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Product Engineering (Associate) - Deutsche Bank

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Job Description:

Job Title Production Engineering

Corporate Title Associate

Location Cary, NC

Who we are

In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here

Overview

As an Engineer, you'll design and implement technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, you'll be required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Furthermore, you'll investigate, propose, and implement various solutions (standardizing where possible) to ensures stability and reliability of the application platforms. You will lead delivery of other members of the team and controls their work where applicable acts as a professional in the Technology Support team and provide front line support to the Business community for regulatory reporting applications and their associated components. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus, learn to fix application and production issues as they arise, gain exposure to software development, deployment, maintenance, improvement, Automation in addition to production lifecycle methodologies and risk guidelines.

What We Offer You

  • A diverse and inclusive environment that embraces change, innovation, and collaboration
  • A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days; A commitment to Corporate Social Responsibility
  • Employee Resource Groups support an inclusive workplace for everyone and promote community engagement; Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
  • Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  • Educational resources, matching gift, and volunteer programs

What You'll Do

  • Provide regional accountability for production support services across the application portfolio, pick up current issues, analyze and communicate effectively with development team(s) and stakeholders with possible solutions and next steps
  • Provide application analysis, incident management, change management, problem management, release and deployment skills, and production readiness and testing
  • Identify process inefficiencies and design solutions through automation utilizing existing tools, identify where improved monitoring could be applied and drive the solution to delivery, and support the production platform (carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures)
  • Work with Delivery Services e.g. (Fabric, Infrastructure, Cloud) on improvements to service availability and resilience, own the logs that track manual tasks, remediation, and system improvement, and be the second line of defense for Incident Management - gathering data for investigation and identification of root cause through to resolution
  • Define and create Run Book entries and knowledge articles based on incidents experienced in the production environment, carry out deep technical analysis of the production (to identify performance, stability, and resilience enhancements), Prioritize and diagnose incidents (according to agreed procedures), and investigate causes of incidents and seek resolution
  • Analyze and report on test activities and reports risk and issues associated with own work. Perform Site Reliability Engineering (SRE) functions by ensuring safe and reliable production

Skills You'll Need

  • Experience in Information Technology (IT) delivery in a large enterprise working on mission-critical IT systems working in an Agile environment, and proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered
  • Understanding of change management processes, controls in large organizations, job scheduling, monitoring processes, envisioning, and driving full stack automation in medium to large sized groups
  • Experience on Axiom Tool. (Fed submission tool), resolving visual data tools (like Tableau / Spotfire / Alteryx), monitoring with the design and implementation of AI/ML and automation tools or tools like Geneos, Prometheus, Grafana
  • Understanding of JAVA, informatica, database (EXacc / Oracle / Structured Query Language (SQL) Server)
  • Expertise with problem analysis, solving in multiple layers (such as Linux, Database/ SQL), application, hardware, networking, incident, problem and change management processes within the ITSM framework (minimum must be ITIL V3 Foundation certified) and Proficient at using Service Management tools (e.g., ServiceNow, JIRA, etc.) and service monitoring tools

Skills That Will Help You Excel

  • Excellent communication skills, both written and spoken
  • Self-motivated , self-starter with prioritization and risk management skills
  • Ability to manage multiple issues / tickets and resolve them in a timely manner.
  • Strategic Thinker, Team Leader, and ability to influence direction of Production team
  • Adaptable/flexible to changing situations, exposure to Agile methodologies; experienced in influencing/engaging stakeholders to understand/support production strategy, risks, or challenges; Excellent problem-solving skills in a distributed, multi-technology ecosystems

Expectations

It is the Bank's expectation that employees hired into this role will work in the Cary office in accordance with the Bank's hybrid working model.

The salary range for this position in Cary is $85,000 to $120,750. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice, please email HR.Direct@DB.com

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authenti-cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

#LI-HYBRID

#LI-REMOTE

#LI-ONSITE

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .
 

Job ID  R0289963