Customer Support Specialist

About Cherry

Started in 2019, Cherry is an extremely fast-growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.

Cherry enables medical practices to treat more patients by making their services more financially accessible.

Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.

www.withcherry.com

The Role

Cherry is seeking Customer Support Specialists who provide great customer experience and hold a strong regard for delivering results. The position will be carefully chosen to bring in a person who is passionate about being a part of a small but hard-working team in the beginning, with a major focus on building and improving our team and the company as a whole. 

Responsibilities

• Work with customers to satisfy inquiries with one call resolution in mind.
• Review, monitor, engage and keep track of a high volume of customers per day.
• Handle both inbound and outbound service level calls in order to assist with both applicants, merchants and borrowers.
• Review current strategies and provide feedback on how to improve the department and Cherry as a whole.
• Accurately document all interactions and account level issues with borrowers.
• Provide problem solving resolutions to inquiries and recommend action based on conversation and account assessment.
• Work directly with management for improvements from borrower level all the way to systems and processing level.
• Work in a startup environment with the goal to strive for improvement with both the quality and method of the interaction with borrowers.
• Be an integral part in the growth of a small company with interactions across all departments.
• Evening and/or weekend hours may be required.
• De-escalate scenarios and present resolutions for tough to navigate situations.

Qualifications

• 1+ years of experience in customer support/experience.
• Experience with point of sale lending or financial products desired.
• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries.
• Exceptional ability to prioritize tasks, organize and pay strict attention to detail.
• Strong work ethic and pride in performance.
• Experience working in a start up environment is highly preferred but not required.
• Ability to work independently in a fast paced, ever changing environment with a team first mentality.
• College Degree desired. High school diploma or GED required.
• Intermediate level skills in working with Excel/Google Sheets are also highly preferred.
• Excellent written and verbal communication skills. Attention to detail is a must.

Compensation: This position includes an OTE of $75,000 (base pay of $60,000 plus a bonus of $15,000 ) equity, as well as medical, vision, and dental benefits.

Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.