Dispatcher, Central Logistics

Position Summary 

The Dispatcher is responsible for routing Wind River Environmental vehicles and ensuring our customers are serviced with excellence at all times.   

Essential Duties and Responsibilities 

• Ability to work a rotating, schedule that will include partial weekends
• Ability to establish priorities, work independently and proceed with objectives without supervision
• Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
• Must have a passion to service our customers
• Develop routes and maintain contact with technicians throughout the their scheduled hours worked
• Collaborate with team and management to modify daily routes to accommodate the needs of our customers
• Acts a communication liaison and answer incoming calls from the technicians on the road
• Cultivate strong relationships with the technicians and customers to reduce stress that comes with last minute schedule changes
• Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
• Manage all shift emergencies and dispatch on-call technicians accordingly
• Perform and complete special projects and meet deadlines, as assigned by the Customer Service Manager

Knowledge, Skills, and Abilities 

• Ability to understand instructions furnished in written, oral or diagram form.
• Ability to read and interpret documents including Company policies and procedures,
   safety rules, operating and maintenance instructions, maps and road signs.
• Ability to speak, cooperate and communicate effectively with customers, co-workers and
   management.
• Ability to work independently and manage pressure to meet deadlines.
• Ability to learn and gain expertise in a variety of computer-based systems.
• Ability to work in a fast paced environment
• Highly detail oriented
• Ability to learn operating procedures quickly and be able to execute consistently up to
   standard
• Foster culture of continuous improvement
• Willingness to learn the business and to grow with the company
• Problem-solving skills and desire to think quickly and effectively resolve issues
• Highly organized individual must have strong aptitude to multi-task in a busy setting

Minimum Education and Experience 

• Must have High School Diploma or Equivalent
• Two years’ experience route planning or logistics experience preferred

Work Environment 

• Office Based ; Salunga, PA Branch
• Multiple Shifts Available ; Day, Nights, Weekends