Field Support Specialist - Ohio

Job title

Field Support Associate - Newark, Ohio

Position type

Job

Work-Study program

No

Job description

Maxim Healthcare Services is currently seeking a Credentialing and Operations Support Associate (aka FSA). The Field Support Associate, in collaboration with the Field Support Specialist is responsible for providing the highest level of professionalism and customer service to team members, caregivers, and other customers through daily interactions. The Field Support Associate manages the front desk console and provides our clients and customers with a positive first impression of the company's core values and competencies.

Essential Duties and Responsibilities:

• Maintains confidentiality of client, patient, caregiver and, team member information and records
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• In collaboration with the Field Support Specialist:
• Demonstrates professional interactions with all candidates, caregivers, team members, clients and customers with a positive attitude and approach
• Greets and provides excellent customer service to all visitors
• Assists candidates through the application, hiring, and on-boarding process
• Assists with the billing/payroll/medical records process
• Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
• Performs other duties as assigned

Minimum Requirements:

• High school diploma or equivalent degree required
• Minimum one (1) year of administrative work experience, to include typing skills
• Meets all federal, state, and local requirements
• Proficiency with computers, including Microsoft Office
• Excellent verbal and written communication skills
• Ability to work independently and multitask effectively while maintaining attention to detail

Meets federal, state, and local requirements