Human Services Case Manager (Roseburg)

Human Services Case Manager / REQ-143393

Salary Range:  $3776 - $5747

Location: Roseburg

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs?  Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities?  Then, we want to hear from you!

Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking one dedicated and compassionate individual for our Human Services Case Manager position.

ABOUT THE PROGRAM

Click here to learn more about Aging and People with Disabilities.

Oregon Department of Human Services (ODHS), A place to belong and make a difference! 

When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.  

Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.   

Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!  

YOUR DUTIES AT A GLANCE:

In this position, you will assess initial applicants, their family situation, and on-going participants to develop, coordinate, and arrange a variety of services to allow elderly and disabled adults or medical patients about to be discharged from a hospital to get the continuity of care needed or to allow families in Oregon's family assistance programs to become self-sufficient while helping them to meet their basic needs. Screen clients for medical, social, and financial eligibility and assesses clients' medical, physical and mental condition and level of function. Interviews client, physicians, hospital discharge staff, family members, and others. Match clients with providers. Determines appropriate service placement and payment level. Monitors on-going needs and provider services through regular contact with providers and clients including staffing client needs with providers, giving on-going training to providers, and directing providers in client care. Maintains appropriate records. Must utilize judgement in recognizing and assessing client’s health and functional status and be knowledgeable of issues representing potential abuse and neglect.

Major duties include:

• Perform initial assessments of applicants/recipients to determine financial and service eligibility (CA/PS) for public assistance programs, considering input from family, guardians, or other interested parties.  Includes initial assessment of service eligibility (CA/PS) to existing approved MAGI eligible clients.  Utilize Oregon Administrative Rules to apply policy in making eligibility determinations.  Discuss potential service options with applicants/recipients, considering individual needs, preferences, and safety as well as the least costly option of care available.  Complete required documentation and implementation of a service plan within required timeframes, ensuring providers are in place and reimbursed timely for services provided.   
• Daily computer access using ONE, MMIS, DHR, Oregon Access and EDMS.  The ability to gather and interpret information from these systems.
• Perform reassessments (CA/PS), at least annually, on all service cases and complete within designated timeframe to avoid interruption of services and payment to providers.  Determine if modifications of service plan are needed and complete paperwork related to any changes in facility or provider hours.  Complete review of financial eligibility at least annually and document as required by policy.

WORKING CONDITIONS:

The worker is required to make home visits to various areas of Douglas County.  Case Managers may be exposed to unclean living conditions, communicable diseases, second-hand smoke and pets.  The position requires regular contact with clients/family members/other contacts who may be emotionally fragile, demanding, and potentially hostile.  The ability to prioritize vulnerable clients, think critically in crisis situations, and communicate appropriately in stressful situation is essential.

There is required use of a laptop computer during home visits; strong computer skills are required to navigate a variety of mainframe screens and search online for pertinent rules and regulations pertaining to eligibility and program specifics.  Multiple and restrictive Federal and State regulations apply.  Numerous procedures exist for processing assignments that vary in nature and must be completed timely and accurately.   The worker must be able to communicate program requirements in a manner that facilitates understanding to the general public and mentally and/or physically impaired individuals.  Physical demands of the position in the office are limited.

WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS (MQ’s):

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

ESSENTIAL ATTRIBUTES (EA):

​Attention to Detail: Demonstrates ability to maintain a high level of attention to detail, resourcefulness, intuition, and self-motivation while working independently.

Customer Service: Excellent people/customer service skills. Experience obtaining information through interviews.

Teamwork: Ability to work effectively in a team environment and collaborate with coworkers effectively.

Self-Motivated: Experience being committed to organizational/team goals and going the extra mile to achieve them; Actively seeking out opportunities and seizing them when they occur.

REQUIRED: Clearly describe how you meet the minimum qualifications (MQ’s) and essential attributes (EA’s) within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

** Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed work and education history is helpful.

APPLICATION INSTRUCTIONS AND REQUIREMENTS:

Your work history profile either in the Workday application or resume/CV is the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.  

Current State of Oregon: Apply via your employee Workday account. (This includes permanent and limited duration employees; temporaries are not counted as internal candidates). View this job aid for help.

If you are not a current State of Oregon employee, view this application instructional video.  

Please upload a resume OR complete the work history profile. Note: Your resume / cover letter may be uploaded in the Resume/CV field on the online application. **Emailed resumes and cover letters will not be accepted; they must be attached to your Workday application to be considered.

After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.  

ADDITIONAL REQUIREMENTS:

Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. 

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. 

HELPFUL INFORMATION:

This position is represented by the Service Employees International Union (SEIU).

This recruitment may be used to fill future vacancies. 

Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.  

If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact ADA.DHS@dhsoha.state.or.us. Please be sure to include the job requisition number.  

For questions about the job duties or application process, please contact JENNIFER.M.MOISA@odhs.oregon.gov.  Please be sure to include the job requisition number.