Membership Services Associate

This TAG team member is part of TAG’s membership engagement team and is responsible for the support of TAG Societies (volunteer-led groups with an industry, job function, or workforce focus), Society events, and the administration of TAG’s corporate and individual memberships. The ultimate goal is to provide great value to our members that translates into higher member engagement that extend TAG’s brand to both retain members and create leads for new members. Primary success measurements are inclusive of member engagement and member renewals.                                                                                                                                                                                             

This is a salaried position with full benefits.

Key Responsibilities:

Society Event Administration and Support

• Providing customer service with a personal touch to build member relationships 
• Providing accurate and timely responses to questions regarding Society events
• Preparing communications and materials for society events and meetings, 
• Conducting presentations over the phone, video, and in person
• Society event Invoicing and Reporting 
• Managing detailed record keeping requiring extensive computer knowledge, and office skills to maintain member activity and data in TAG’s CRM
• General event support, inclusive of TAG Society events and major events 
• Working with TAG Society volunteers and members
• Other duties as assigned
• Providing customer service with a personal touch to build member relationships 
• Providing accurate and timely responses to questions regarding membership
• Preparing communications and materials for member orientations and meetings
• Membership Invoicing and Reporting 
• Managing detailed record keeping requiring extensive computer knowledge, and office skills to maintain member activity and data in TAG’s CRM
• Other duties as assigned

Membership Administration & Support

• Providing customer service with a personal touch to build member relationships 
• Providing accurate and timely responses to questions regarding membership
• Preparing communications and materials for member orientations and meetings
• Membership Invoicing and Reporting 
• Managing detailed record keeping requiring extensive computer knowledge, and office skills to maintain member activity and data in TAG’s CRM
• Other duties as assigned

Skills Required: 

• Strong operations, data/analytical, and organization skills
• Strong verbal and written communication skills, including conducting presentations over the phone, online, and in person.
• Hard-working self-starter able to navigate a fast-paced environment while still providing attention to detail and approaching tasks conscientiously
• Capable of taking initiative and willingness to learn new systems, solve problems and anticipate needs. 
• Strong proficiency in the use of MS Outlook, calendar and email, MS Word, MS Powerpoint, and MS Excel, and the ability to learn the membership database and task management system
• Willing to work flexible hours, including some evenings
• Strong multi-tasking and time management skills. 
• Must be able to understand and anticipate the needs of members and deliver quality, member-first customer service. 
• Ability to work independently, as well as with a team, and to mentor and develop other employees.
• Ability to travel around Metro Atlanta for various meetings and events