Driver Eligibility Unit Team Lead

Introduction

Put your great customer service and leadership skills to use! The Division of Motor Vehicles (DMV) is currently recruiting to fill a Driver Eligibility Unit Team Lead (DMV Customer Service Representative - Lead) position. This position is headquartered at the Hill Farms State Office Building located at 4822 Madison Yards Way, Madison, WI 53705.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $39/month for single plans and $97/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.  Click here to learn more about how we apply these values in our work.

Position Summary

This position provides team leadership and guidance to staff that provide information related to driver license and ID card eligibility and issuance to the general public, Bureau of Field Services (BFS) staff, employers, and a variety of other customers. As a Team Lead, this position coordinates staff activities and workflow within the unit, scheduling daily work assignments and adjusting staff priorities throughout the day. Additional work duties include training of new and existing employees on work processes and procedures, updating procedures and section policies, and providing feedback on performance to current employees through reviews of their work and audits of their phone calls and emails.

This position may have the opportunity to work up to three days from a remote location and two days in-office.

Salary Information

This position is in schedule-range 02-15. The starting pay for this position is $29.00/hr, plus excellent benefits. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Job Details

WisDOT does not sponsor work visas.  Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. For permanent positions that allow remote work flexibility, Wisconsin residency is not required. However, it is not anticipated that working outside of Wisconsin (or bordering cities) will be allowed because positions may at times need to report to office locations in Wisconsin on short notice.

Qualifications

·   Qualified applicants will have experience with all the following:

•     Experience performing advanced customer service tasks such as independently researching and resolving customer issues, resolving escalated customer issues, etc.
•         Experience interpreting and applying laws, regulations, policies, procedures, etc.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

•          Experience coordinating, assigning, and reviewing work of other staff members.
•          Experience establishing work schedules.
•          Formal or informal leadership experience.
•          Experience providing training to new employees or to employees requiring additional training.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process.  Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your application materials are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on how to develop and what should be included in these materials, click here. For more information on the basics of the selection process and how the State of WI ensures fair and equitable treatment of all applicants, click here. The vast majority of applicants are able to outline their background and experience in their resume in 1-3 pages. Any resumes submitted with more than 10 pages will not be considered after page 10. If this job posting requires a letter of qualifications, the same limit applies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. Questions related to the job and how to apply can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

Deadline to Apply

The deadline to apply is 11:59 PM on Sunday, December 3, 2023.