IT Communications Support Technician

The California Air Resources Board (CARB) is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California.  
 

CARB’s ITOSB, IT Communications Support Section (ITCSS) seeks to fill a permanent/full-time Information Technology Associate position.

Come join our team of extremely talented, good-hearted, and fun spirited professionals.

Within ITOSB, IT Communications Support Section (ITCSS) provides desktop computers and printers, email/calendaring support, Service desk support, and serves as a resource center support to all CARB staff.  ITCSS also supports all CARB voice, video and data communications services, and manages CARB's network wiring infrastructure.  In addition to these roles, ITCSS is responsible for providing support for Central Communications, Mobile Computing, and Enterprise Services.

Under supervision of the IT Supervisor II (IT Sup II) of the ITCSS, within the ITOSB, the  IT Associate serves as a PC, printer and mobile device support technician, demonstrating excellent customer service, an understanding of desktop support, hardware, software, and networking issues and perform a wide variety of tasks requiring regular innovative problem solving. This position requires the incumbent to be courteous, communicate effectively and professionally with team members and customers, provide timely responses to internal/external customers, and consider internal/external customer input when completing work assignments.

You will find additional information about the job in the Duty Statement.

Working Conditions

The positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position’s designated headquarters location at their own expense, as indicated on their duty statement.

• Position located in a high-rise building
• Standard office environment (for example, artificial lighting, controlled temperature, etc.)
• Daily use of personal computer, office equipment, and/or telephone
• Must be able move/transport IT equipment weighing up to 50 pounds, with or without reasonable accommodation