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Engagement Management Undergrad Intern

Engagement Management Undergrad Intern





Hopkinton, Massachusetts, United States


time type

Full time


posted on

Posted Today


job requisition id


Engagement Management Undergraduate Intern


The Software Asset Management (SAM) Services is a customer-facing role established to support Enterprise License Agreements and resolve software licensing and compliance, while protecting and building the customer relationship with Dell Technologies.

The role is demanding, involving multiple stakeholders and requires strong negotiations, sound judgment, critical thinking, superior analytical skills, a service-oriented demeanor, project management skills, process improvement capabilities, refined communication skills, and precise attention to detail.


Join us to do the best work of your career and make a profound social impact as an Engagement Management Undergraduate Intern on our Software Asset Management Team in Hopkinton, Massachusetts.

What you’ll achieve
As an Intern Undergraduate, you will assess customer entitlements and the licensed software and interpret complex license and maintenance agreements. You will work with closely with internal teams, including the field sales organization, finance and legal, as well as Dell Technologies customers to help educate customers on the terms and conditions of its agreement(s), licensing, and business practices. The candidate must have the desire and ability to work in a dynamic and fast-paced environment in order to be successful in this role.

You will:

  • Perform tasks of varying complexity, requiring judgement with limited direct supervision  
  • Analyze license purchase and deployment data
  • Provide analysis of license usage and write reports, which outlines ownership, usage and proper resolution
  • Participate in projects to document and improve processes and add to the licensing knowledge base
  • Work on overflow tasks from various groups within the company  

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Productivity and excellent communications skills
  • Ability to prioritize and maintain organization in day-to-day activities  
  • Ability to follow process, policies and practices to achieve consistency and compliance
  • Strong analytical, research and problem solving skills required; attentiveness to detail
  • Proficiency using Excel, PowerPoint, Word

Desirable Requirements

  • Ability to communicate well with senior level team members
  • Data management

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.