Main House Resident Manager

Main House Resident Manager

The Boston House: Hope and Healing for Children with Cancer

Since 1979, The Boston House (TBH) has served as a home away from home for children with cancer and other life-threatening hematological illnesses and their families. As an essential part of their overall care, The House provides its guests with low-cost and convenient accommodations in a safe, warm, and comfortable home-like setting. Here, children, families, and caregivers find comfort and support among staff, volunteers, and other families facing the life-changing realities of childhood cancer.

The Main House Resident Manager (MHRM) position is a live-in position where the manager takes primary responsibility for managing The House and guest relations from 6:00 PM to 9:00 PM Sunday thru Thursday, and then is present in The House and sleeps on the premises from 9:00 PM to 9:00 AM from Sunday thru Thursday.

This full-time, exempt position requires that the MHRM be available and interacts with families and evening volunteers, manages House dinners, and is the House resource person between 6:00 PM and 9:00 PM Sunday thru Thursday. The Manager enforces house rules and policies, ensures The House runs smoothly, and secures The House Sunday thru Thursday at 9:00 PM.

This position is an exempt, full-time, live-in position with compensation that includes a free apartment on the premises with amenities, and a monthly stipend.

SUMMARY OF RESPONSIBILITIES

Direct Services

Volunteer and Community Engagement

Administration

Job Responsibilities

Has direct contact with guests for referrals, check ins, check outs, and is The House’s information resource person while on duty.

Maintains supportive and open communications with guests and participates in special “in-House” family events.

Enforces house rules and policies and ensures The House runs smoothly and secures The House nightly at 9:00 PM.

While not required to be awake overnight, MHRM must be responsive to emergency telephone calls, and House and guest urgent needs during the weekend.

Assists in development and marketing initiatives, and other aspects of the business side of running The House, when time allows.

Takes referrals and determines eligibility in consultation with the Executive Directors.

Maintains accurate records regarding guests, delivery information, donations, telephone messages, etc.

Manages House Dinners.

Maintains supportive and open communications with guests.

Trouble-shoots guest challenges with Executive Director.

Position requires certain physical capabilities, such as the ability to frequently carry or move deliveries and gift items and regularly ascend and descend stairs, often while carrying large items.

Other tasks and duties as assigned.

Professional Qualifications

Required:

Deeply passionate about children and their families.

Ability to be caring, compassionate, and empathic while remaining discrete and maintaining professional boundaries.

High professional and ethical standards for handling confidential information.

Entrepreneurial and collegial style and ability to work collaboratively in a team environment.

Ability to work efficiently under pressure, meet deadlines, and demonstrate strategic thinking, sound judgment, and good decision-making.

Self-motivated, proactive, and flexible.

Commitment to diversity, equity, and inclusion.

Keen organizational skills and ability to work in an unpredictable environment.

Excellent written and verbal communications skills.

Competent in the use of Microsoft Office software (Word, Excel, PowerPoint), email, drive, and calendaring applications, Slack, and the Internet in general.

Preferred:

Bachelor’s Degree in a related field with one to three years working or volunteering in a small nonprofit organization.

Bilingual English/Spanish.

Sense of humor.

WHY THE BOSTON HOUSE? 

Meaningful and rewarding work.

Private rent-free apartment on the premises for single person or a couple, with monthly stipend.

Free laundry, utilities, land line, WiFi, cable, and parking.

Friendly work environment.

May work outside of The House if it does not interfere with House work hours and House expectations.

Opportunity to work with an incredibly diverse patient population and mission-driven staff and volunteers.

Chance to directly learn many aspects of running a small non-profit organization.

Intrigued?

If you are eager to know more, or would like to nominate someone, please send a cover letter and resume to info@thebostonhouse.org. No phone calls please.

This description is intended to provide a clear, accurate, yet concise statement of the primary work elements, and to organize the information.  It is not intended to describe all the responsibilities and duties for this position, nor should it serve as the sole criteria for personnel decisions and actions. This description is neither an employment agreement nor an expressed or implied employment contract, and TBH may modify it at any time.