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Case Manager

Compensation is $28.32/hour

Program Description
A Pathway to Housing for Homeless Veterans – join a team that assists Veteran families experiencing homelessness to attain housing placement and housing stability. Insight Housing (formerly BFHP) is expanding on our successful Supportive Services for Veteran Families (SSVF) Roads Home program to connect very low-income homeless individuals and families with permanent housing. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.


Position Summary
The Case Manager is responsible for the provision of case management and housing stabilization services to homeless veteran households assisted through the Roads Home Program. The Case Manager provides a variety of services to address housing barriers and to increase housing stability, including service coordination to ensure that participants are connected to the VA and other necessary supportive services.


Essential Duties and Responsibilities

  • Conduct and document initial screening and eligibility determination for all new client referrals.
  • Provide street and venue based outreach to homeless veterans.
  • Provide intensive housing and vocational case management to veterans and their families.
  • Conduct home visits.
  • Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
  • Collaborate with the Housing Specialist to maintain positive landlord relationships.
  • Develop individual budgets and service plans with each veteran client.
  • Provide service coordination and linkage including: Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.
  • Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment/education issues.
  • Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.
  • Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
  • Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meets resident needs, community needs, funding requirements and BFHP Mission.
  • Co-facilitate housing clinics, groups and other HCMT activities.
  • Oversee and coordinate SSVF client intake process and initial assessment; create and maintain new client files electronically.
  • Responsible for maintaining HMIS database records, including client intakes, program entry and program exit.
  • Ensure that all data is entered into HMIS within 24 hours of service delivery.
  • Participate in department staff meetings and case conference.
  • Perform other related duties as required by supervisor.
  • Attend and participate in all meetings and trainings as assigned.
  • Work within the framework of Insight Housing’s Code of Conduct.
  • Perform other tasks as assigned by supervisor.


Qualifications, Skills and Abilities

  • BA/BS in Social Services or related field preferred, or equivalent combination of education, training, and experience.
  • Minimum two years previous case management experience.
  • Experience working with veterans strongly preferred.
  • Knowledge of homelessness, mental health and substance use required.
  • Experience with homeless and low income individuals and individuals with mental health or substance abuse issues.
  • General knowledge of local community resources.
  • Proficiency in Microsoft Office, email, internet, and calendaring applications.
  • Excellent verbal and written communication skills.
  • Good conflict resolution skills.
  • Excellent interpersonal skills with a can do and flexible attitude.
  • Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.
  • Ability to maintain professional conduct, attitude and appearance at all times.


Special Requirements

  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
  • Must be able to obtain background clearance.
  • May be required to lift or move up to 50 lbs.


We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.