PORT Program Manager (Community Liaison Worker L IV), Correctional Health Services, Central Office
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.
NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.
CHS is seeking a PORT Program Manager to support the Point of Reentry and Transition (PORT) Program and other projects within the Office of Reentry and Transition Services. PORT consists of a team of Community Health Workers (CHWs) who help patients navigate a variety of services via the PORTline (a general phone helpline). The PORT team helps callers connect to health care and support services in jail and in the community; assists with pharmacy and insurance coverage questions; provides information about organizations that can help with housing and other reentry services. The PORT team also conducts phone outreach to ensure continuity of care upon release from jail, connecting patients to the PORT Practices (hospital-based primary care clinics) and CRAN offices (Community Reentry Assistance Network).
The PORT Program Manager will supervise the CHWs, oversee daily activities, and develop materials to support the PORT program. This position is based out of 55 Water Street in lower Manhattan. In addition to supervision responsibilities, the PORT Program Manager will collaborate with other program managers to ensure care coordination for people released from jail.
This position requires excellent communication skills, organizational skills, compassion, and adaptability. Ideal candidates will be highly self-motivated and have experience coordinating patient care, especially in the transition from jail to community.
- Knowledge of NYC jails, discharge planning processes, and reentry resources
- Knowledge of specific considerations for patients leaving jail in regards to Medicaid and other entitlements, housing, treatment options, low barrier access
- Ability to effectively present information and respond to questions
- Ability to manage tasks independently
- Strong teaching and mentorship skills
- Flexibility and willingness to adjust to changing needs and priorities as they arise
- Bilingual in Spanish
- Oversee the day-to-day tasks and scheduling of the PORT program
- Supervise PORT CHWs
- Identify, develop, and provide trainings, as needed
- Communicate with external organizations and provide pertinent health information to support care coordination for clients in community
- Maintain a resource repository in order to best support patients in custody and community
- Utilize reports and datasets to inform outreach, services provided, and quality assurance
- Attend meetings/site visits with NYC Health + Hospitals partners
- Provide direct-service coverage for CHWs, as needed
- Collaborate with other Reentry programs on various initiatives
- Perform other related duties assigned by the immediate supervisor, program administrator or designee
- Four years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or,
- Education and/or experience equivalent to (1 above). Study at an accredited college in Sociology, Psychology or other behavioral sciences may be substituted on a year-for-year basis for the experience described in (1 above). However, all persons must have at least one year of full-time experience as described in (1 above).
How to Apply
**Please be advised that proof of Covid-19 vaccination is required prior to hire.**
If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:
NYC Health + Hospitals / Correctional Health Services
Human Resources Department
55 Water Street, 18th Floor
New York, NY 10041
Attn: Talent Acquisition
If applying online, please include your cover letter in the same file attachment with your uploaded resume.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs