Employee Support Intern (Summer 2024)
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Job Description:
As an Employee Support Intern you will provide a hands on experience in employee engagement and staffing. This internship will assist with the administrative operational duties related to the Attractions, Food & Beverage, Games, Guest Experience, Retail, Safety & Security, Utilities, and Wardrobe teams of Hersheypark and Hershey Entertainment Complex.
Employee Support Interns are engaged in providing our team members with an exceptional level of guest service while successfully handling written or verbal inquiries, attendance records, and more.
Inside Scoop:
- This position is located at the Employee Experience Check-In building on the Hersheypark Entertainment Complex in Hershey PA.
- Internship is available for up to 40 hours per week.
Best. Perks. Ever.
- Free Admission to Hersheypark
- Free Parking to all Hersheypark & Giant Center Events
- Sweet Discounts across town
- Employee Appreciation Events
- And more!
Job Functions:
- Providing positive leadership, motivation, training, and supervision, and regular follow up with our team members
- Handling a high volume of in-coming and out-going phone calls
- Responding to written and verbal inquiries relating to events, schedules, policies, and procedures
- Assisting with the scheduling process, which includes; team members requests, schedule creation, and schedule modifications for over 3500 seasonal team members
- Counseling team members on their attendance records and applying progressive disciplinary procedures
- Assisting with the coordination of supplemental staffing programs; such as the volunteer program
- Updating timekeeping records for part time team members
Basic Qualifications:
- Must be 18 years of age or older
- Must be a sophomore, junior, or senior in undergraduate education majoring in Business Administration or a related major.
Additional Qualifications:
- Proficient in Microsoft Office Suite and have the ability to quickly learn computer based applications
- Must have proven excellent verbal and written communication skills
- Must be innovative and be self-motivated to complete tasks
- Must be detail oriented with proven organizational skills
- Must be comfortable speaking to large groups
- Must have reliable, steady transportation to and from work
- Must have the ability to safeguard confidential information
- Must have the ability to work without a conflict of interest
- Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
Working Conditions:
- Must be able to work a minimum of two (2) weekends per month (both Saturday and Sunday) – Weekday shifts and hours may be available based on class schedule
- Must be able to work shifts starting as early as 6:30am and work shifts ending as late as 11:00pm
- Must be able to work a minimum of 16 hours per week (additional hours up to approximately 40 hours per week may be available during some weeks)
- Physical requirements include standing, sitting, walking and lifting a minimum of 20 pounds
- Typical shifts will be indoors; however, regular outside work in various weather conditions may also be required
- This internship is being offered for the Spring/Summer 2024.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment & Resorts is an Equal Opportunity Employer