Technical Support Supervisor (Mandarin)

Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Technical Support Supervisor.
This is a great opportunity for candidates looking to challenge and learn more about the real world. We expect you to grow and keep up with us as we reach our goals. Our ideal candidate is confident, sociable, and driven.
Responsibilities
·Managing the daily operations of the TS Department
·Participating in the TS staffing process including recruitment, supervision, development, evaluation and discipline
·Developing & maintaining policies & standards for maximizing department effectiveness while minimizing costs
·Routinely offering support & mentorship to TS staff
·Ensuring team compliance with process & technical training requirements
·Providing concise status reports on a regular basis
·Skills in repairing computer hardware and software.
·Able to operate different systems like Window, Mac OS, Linux (Ubuntu, Red hat, Arch, Cent OS)
·Contacting potential customers via telephone, email, and other electrical devices.
·Arranging meetings with prospects in order to demonstrate products.
·Identifying opportunities for new business within the market.
·Performing other duties and projects as assigned
Requirements
·Strong communication skills, both written and oral
·Confident talking to a diverse group of people
·Capable to work independently and multitasking
·Must be enthusiastic and energetic
·Bilingual in English and Mandarin
Please note: we are unable to provide sponsorship for this position at this time
Salary: 60k/year
Brooklyn Branch：132 32nd Street Suite # 107, Brooklyn, NY 11232