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Dependency/Custody Receptionist

Requirements (Education, Experience, Licensure, Certification):

  • High school diploma or GED and 1 year of work related experience.

Preferred Qualifications:

  • 1 to 3 years of work related experience, including 2 years of Juvenile Court work experience.
  • Diversion, Equity and Inclusion experience.

Special Working Conditions and/or Hazards:

  • Employees work indoors and are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Job Duties:

  • Registers public for Court in JCMS and maintains docket sheets for use by Case Managers.
  • Directs the public, attorneys and agency personnel to assigned courtrooms and correct locations.
  • Answers telephone and directs calls to proper locations.
  • Maintains the Cora Line for the Court, assists the public with calls regarding Dependency hearing dates and times, and directs calls to the Public Defender's office, when appropriate.
  • Facilitates paperwork for Emergency Orders, ensuring that the Court and all parties have necessary pleadings in a timely manner.
  • Sorts and distributes mail.
  • Assists with scanning.
  • Demonstrates regular and predictable attendance.
  • Performs other duties as assigned.

Summary of KNOWLEDGE, SKILLS AND ABILITIES required for the position:

  • Must possess analytical skills/abilities, which include: Ability to answer questions and guide individuals who need information about court hearing locations.
  • Must possess clerical/administrative skills/abilities, which include: Ability to type accurately and efficiently in a variety of systems, write legibly and demonstrate excellent clerical skills.
  • Must possess computer/technical skills/abilities, which include: Ability to operate a computer and use computer software, including, but not limited to: GroupWise, Microsoft Office and JCMS.
  • Must possess project/process management skills/abilities, which include: Ability to perform duties in an organized and efficient manner, demonstrating excellent organizational skills, time management skills and a high degree of precision.
  • Must possess written and oral communication skills/abilities, which include: Ability to communicate professionally, courteously and effectively in person, in writing, and over the phone; Ability to maintain positive, professional working relationships with associates, supervisors, officials and the general public;
  • Must possess job knowledge of departmental policies and procedures, resources of Hamilton County benefits available to the public, and Juvenile Court personnel policies and procedures.