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JOB DESCRIPTION:

NORC at the University of Chicago is seeking experienced Field Managers to support a variety of client data collection projects. Field Managers manage a team of Field Data Collectors, internally known as Field Interviewers, on an assigned project; and are responsible for all project field data collection tasks within a geographical area. Field Managers are often called upon to assist with recruiting tasks, train field data collectors, write and review project materials, lead troubleshooting teams, mentor the interviewing staff, and complete other relevant tasks as directed by the Regional Manager. This position reports administratively to a Regional Manager (RM). While working on a project, the Field Manager will report to a Field Project Manager (FPM) or the project's Data Collection Task Leader.

DEPARTMENT: Field Operations

Field Operations is primarily responsible for collecting data in support of NORC studies, in a timely and efficient manner, while meeting the highest standards for quality and integrity. The department staffs 800-1200 interviewers across all states with expertise in multi-mode data collection practices.  Field Operations collaborates across research areas, support departments to coordinate project plans, and ensure appropriate resources are applied to achieve data collection success. 

Field Managers provide direction and support to our Field Data Collectors and are often involved in the hiring and training process.  They are additionally responsible for managing production and cost targets while assuring data quality. 

RESPONSIBILITIES:

  • Supervise Field Interviewers and their data collection activities, including weekly calls in which cost and production are reported and discussed;
  • Manage all project field data collection tasks within a geographical area;
  • Provide guidance when problems arise; interpret and clarify data collection procedures;
  • Develop strategies during all project phases to include overall fielding plans, travel, cost and production and project shutdown. Assign and re-assign (or re-distribute) cases to interviewing staff;
  • Motivate field interviewers; and make data driven decisions using a variety of reports;
  • Give work related performance and quality feedback to interviewing staff;
  • Conduct Field Interviewer training including telephone training, in-person training, refresher training during project, and other training deemed necessary by project.
  • Assist with interviewer recruiting tasks, writing, and reviewing project materials, mentoring the interviewing staff, and other relevant tasks as directed by the Regional Manager
  • Occasionally serve as an interviewer, with responsibilities including but not limited to gaining cooperation from groups of respondents, listing segments, conducting interviews, and other additional tasks required by a project.

REQUIRED SKILLS:

  • A High School Diploma or GED
  • Bachelor’s degree preferred
  • Recent field management experience preferred.
  • A minimum of two years' experience in social science research.
  • Strong interpersonal and communication skills both in person and on the telephone, and experience in team building and development.
  • We require a valid driver’s license, proof of auto liability insurance and unlimited use of an automobile in good working condition.
  • Skills in developing and executing operational strategies, managing project costs, evaluating production data, conflict resolution.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Skills in the use of computer software, including Microsoft Office, survey programs and a case management system and an ability to quickly grasp new computer systems.
  • Must have experience managing and mentoring staff.

SALARY AND BENEFITS:

The pay range for this position is: $50,000 - $80,000. The budgeted range for this role is: $54,000-70,000. 

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:  

Generously subsidized health insurance, effective on the first day of employment 

Dental and vision insurance  

A defined contribution retirement program, along with a separate voluntary 403(b) retirement program  

Group life insurance, long-term and short-term disability insurance 

Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, tuition assistance, and an Employee Assistance Program (EAP). 

 NORC’s Approach to Equity and Transparency  

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC). 

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.