In Room Dining Coordinator
Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.
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Four Seasons Hotel One Dalton Street, Boston is currently looking for an In-Room-Dining Coordinator.
BASIC PURPOSE:
Take in-room dining orders for guests and residents, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.
ESSENTIAL FUNCTIONS:
1. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
2. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
3. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
4. Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Knowledge and Skills:
- High School education or equivalent experience.
- Minimum 1-year food service or related work.
- Speaking, writing and reading English is required.
- Positive attitude and willing to learn is must.
Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Visa Requirements:
Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Some Benefits Four Season Employees enjoy:
- Ability to experience our hotels as a guest through the complimentary room program.
- Medical, Dental and Vision Insurance
- 401(k) Retirement Matching Plan
- Highly competitive salaries and incentives
- Educational assistance programs, as well as in-house training workshop for all employees.
- Complimentary Life insurance
- Vacation & Paid Sick Time Off
- Complimentary Employee Meals
- And much more!
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our Human Resources Office at 617-530-1754.