Intern - Customer Strategy & Innovation (Summer 2024)
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.
Key Responsibilities:
- Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline. This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning
- Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities
- Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and capturing and organizing information regarding problems and procedures. They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications - External
What’s needed to succeed (Minimum Qualifications):
- Excellent written and verbal communication skills
- Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Strong quantitative and problem-solving skills
- Ability to handle simultaneous projects and adapt to a fast-paced, changing environment
- Solid interpersonal skills with a focus on teamwork
- Applicant must be a current undergraduate student with an anticipated future graduation pursuing a degree in Business Management, Industrial Engineering, Economics, Finance or other business-based / analytical fields
- Internship duration is Summer 2023
- Position is located in Chicago, IL
- Applicant must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position
- Reliable, punctual attendance is an essential function of the position
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.