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Software Analyst Intern

Software Analyst


ISO New England Inc., One Sullivan Road, Holyoke, Massachusetts, United States of America Req #845

Thursday, August 31, 2023

Intern – Software Analyst
Department – Market Administration and Auctions
Minimum Education Level: Senior
Preferred Majors: Electrical Engineering or Economics

Who we are:

ISO New England is one of the most pivotal energy companies you’ve probably never heard of. Our job is to oversee the 24/7 operation of the power grid that covers the six states of New England and to administer the region’s $10+ billion “stock exchange” for buying and selling of wholesale electricity. Our work ensures that over 14 million people can reliably turn their lights on and complete their jobs, take care of their families, and live in comfort with convenience.

Department Description:

The Market Administration & Auctions department is responsible for operating the Day Ahead and Real Time Markets, as well as running various market auctions including Financial Transmission Rights (FTR), Forward Reserve Market (FRM), and Forward Capacity Market (FCM). The department is also actively involved in the market and system operations analysis, process improvement, and software improvement by participating in developing, testing, and implementing software changes.

What will you be working on:

In this role, you will assist in in-depth software testing, ad hoc analysis as well as administrative duties.

You will help to establish training processes and documentation and be exposed to the core production duties of the Market Administration and Auctions Department.

How will you make an impact:

Through this internship, you will learn the core wholesale market functions that the ISO is running, and develop skills necessary for a business analyst.

What we look for in a candidate:

  • Experience with SQL query on relational databases, i.e. Oracle
  • Experience with Microsoft Office Suite (For EXCEL, VB programming and use of complex functions such as pivot table)
  • Experience with Atlassian Confluence software


To be eligible for the internship candidate must have completed at least the first year of college and be currently enrolled in a four year or graduate-level academic program. Candidates must have the authority to work in the US on a permanent basis, without requiring sponsorship.

Clarity of purpose is the starting point for all success. The ISO’s mission, vision, and values define our purpose—these values serve as the cultural cornerstones of the organization.

Mission: Through collaboration and innovation, ISO New England plans the transmission system, administers the region’s wholesale markets, and operates the power system to ensure reliable and competitively priced wholesale electricity.

Vision: To harness the power of competition and advanced technologies to reliably plan and operate the grid as the region transitions to clean energy.

Values: Expertise, Respect, Innovation, Dependability and Collaboration

What We Offer: Located in Holyoke, MA amid the picturesque Pioneer Valley of Western Massachusetts, our interns get the best of both rural and urban living, enjoying day-to-day local community culture and conveniences with drivable access to big city amenities. In addition to our competitive pay, our interns have we access to our onsite fitness center and a cafeteria with free coffee.    

Equal Opportunity: We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice: ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.