Senior Analyst, Global Business Solutions (Immediate Start)
Position Overview:
The Global Business Solutions (GBS) Sr. Analyst is responsible for planning, overseeing and leading GBS projects from ideation through to stabilization. This role requires interaction with a range of internal and external stakeholders, and will consult with individuals in various departments to gather, analyze, and report data for recommended courses of action. The Project Lead will be assigned GBS initiatives to manage (road map, project and transition plan, SLAs and KPIs, etc) for GBS location/service requests including offshoring, nearshoring, outsourcing, transition of services, etc. The GBS Project Lead will communicate project status updates to, and take direction and guidance from, the GBS Manager and leadership team.
Essential Duties and Responsibilities:
• Engage with department leaders across the organization to determine and define project scope and objectives.
• Own and facilitate meetings with key stakeholders across the enterprise to solve roadblocks or obtain necessary approvals.
• Manage the process flow for intake, analysis, and delivery of GBS requests.
• Ensure that all aspects of GBS initiatives are being taken into consideration when planning a new requirement and/or process.
• Act as the liaison between stakeholders across the organization, GBS team, and external stakeholders, serving as the single point of contact for collecting and sharing requested information between parties.
• Inform and update key project stakeholders regarding the status of the project and bring to light any potential obstacles ahead.
• Provide the necessary data points and context to the GBS leadership team for direction and decision making.
• Measure project performance to identify areas for improvement.
• Manage timelines and financials to deliver projects on time and in budget.
• Proactively escalate issues/concerns to GBS management.
• Assist in the build of continuous improvement initiatives.
• Build and maintain a library of resources and GBS service delivery catalog.
• Track and report results against specific initiatives and programs and make recommendations on improvements in a timely and efficient manner.
• Summarize key data points, business decisions, and recommendations into executive summary presentations to facilitate decision making by Sr. HR Leaders
Qualifications, Knowledge & Skills
· Bachelor's degree (B.S.) or (B.A.) from four-year college or university, or equivalent experience.
· 2-5 years of relevant experience; project management course completion / certification a plus.
· Strong track record for building and maintaining professional relationships and partnerships.
· Excellent knowledge of Microsoft Word, Excel, and PowerPoint required
· Must be detail oriented to ensure accuracy in data and analysis
· Ability to work, interact, and communicate with external / internal customers at all levels with strong influencing skills
· Strong judgement and decision-making skills
· Excellent oral and written communication skills.
· Strong organizational and time management skills.
· Strong analytical and problem-solving skills.
· Project manager with transformation and change management experience.
· Ability to work on projects independently and as part of a cross functional team.