Retention Specialist (Mandarin)

Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Retention Specialist.

This is a great opportunity for candidates looking to challenge and learn more about the real world. We expect you to grow and keep up with us as we reach our goals. Our ideal candidate is confident, sociable, and driven.

Responsibilities

Develop and maintain a strong knowledge of company products and services

Identify opportunities and persuade customers to stay on boarding

Communicate and explain the benefits of the products and services

Update and ensure the accuracy of customers’ policy and information

Drive revenue and customer satisfaction from gathering feedback

Answer phone calls and respond stakeholders with the most updated information

Provide first call resolution to customers and ensure customer satisfaction

Build positive relationships with valuable agents and partners.

Requirements

Strong communication skills, both written and oral

Confident talking to a diverse group of people

Capable to work independently and multitasking

Must be enthusiastic and energetic

Bilingual in English and Chinese

Salary: $18-$20/h

Brooklyn Branch：132 32nd Street Suite # 107, Brooklyn, NY 11232