eBusiness Solutions Specialist- Horsham, PA (Regional Office)

How will you CONTRIBUTE and GROW?

• Sets up new users and accounts in the e-Com admin tool. Communicates with customers and/or Account Managers regarding login credentials.
• Responsible for site maintenance including, but not limited to: password resets, reports of site issues, adding additional accounts to user profiles, updating user profiles, and assisting the national eService group.
• Creating and maintaining customers’ “My List” quick ordering templates.
• Assists on special projects for large multi-location and /or e-Market accounts.
• Contacts users who have registered but not logged on. Identifies and contacts users who have had a drop in activity. Identifies and seeks to understand their issues and offers assistance.
• Helps identify B2B leads and sets up new Airgas SAP accounts for online inquiries. Follows through with account registration.
• Routes general email inquiries from e-Business general mailboxes.
• Assists in tracking and monitoring all regional customer adoption activity metrics
• Assists in providing branch with eBusiness training for new and existing associates.
• Monitors daily web method orders received. Contacts branches as needed to see that orders ship to the customers as quickly as possible. Helps by offering substitutions; pulls stock from the branches in order to meet customer needs.

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Are you a MATCH?

• Bachelor’s degree; in lieu of degree requirement, may accept up to four additional years of experience in customer service, an e-commerce support position, or related business experience.
• Minimum of one year of experience in a customer service or eCommerce support role
• Prior experience using SAP strongly preferred.
• Knowledge of Airgas’ product offerings preferred.
• Strong customer service skills required to support and offer encouragement to internal and external eBusiness Users.
• Understanding of the regional business and a familiarity with basic eCommerce principles, technology and terminology.
• Proven ability to establish constructive and effective relationships both inside and outside of the organization
• Intermediate knowledge of Microsoft Office applications (Word, Excel, and Outlook).
• Strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness.
• Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
• Demonstrated knowledge of addition, subtraction, multiplication, and division in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratios, and percent.
• Strong verbal and written communication skills.
• Self-starter; self-motivated; well organized; ability to work independently.
• Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately.
• Demonstrated dedication to product quality and customer satisfaction.