Writer - Chicago
Title: Writer – Career Service Associate
We are seeking a writer for our career services vertical, Employment BOOST. Are you comfortable speaking with individuals from every walk of life? Do you love helping people tell their stories? Are you interested in developing your writing skills in a new and distinct way? If so, we’d love to have you on our team.
About Us
As a rapidly growing player in the career services space, Employment BOOST leverages 20 years of experience to provide cutting-edge services including resumes, career coaching, LinkedIn updates, and webinars. We are growing both our B2C and B2B business lines, and we are continuing to diversify our service offerings.
The Role
The writer will provide essential Employment BOOST services, including resume writing, cover letter creation, and professional biography creation, among others. You’ll also be speaking directly with your clients over the phone and via video chat extensively. You should be aggressive in your approach to writing and navigating competing deadlines, and a flair for high-touch customer service is essential for aligning with our human-first customer service philosophy.
Key responsibilities include:
· Work directly with clients from an array of backgrounds and industries
· Conduct in-depth interviews over the phone and via video chat; perform research regarding relevant roles and market trends
· Provide direct support to your clients over the phone; extensive client communication is a key part of this role
· Write resumes, cover letters, professional biographies, and other content
· Support clients through the entire customer journey
· Proofread documents from other team members
· Maintain data integrity and keep clear records of customer interactions and documents
· Contribute writing skills for internal marketing efforts
· Coordinate closely with other career services functions, such as career coaches, sales representatives, and leadership
· Manage a roster of accounts with competing deadlines
We’re seeking professionals with the following skills:
· Professional aggression—we move fast and provide white-glove service
· Strong written and verbal communication skills; professional writing experience preferred
· An ability to read beyond the text, verbal or otherwise
· Dedicated to professional and personal growth
· Ability to spend up to half your day in direct communication with clients
· Willing to roll up your sleeves to get the job done
· Quick to execute and juggle competing priorities effectively
· Exceptional customer service abilities
· Collaborative and able to work cross-functionally
· Creative problem solving
Why join Employment Boost?
· Rapid growth
· Extensive training programs
· Company-sponsored certification programs
· Competitive base salary
· Peer-to-peer recognition bonus program
· Competitive bonus offerings at end-of-year
· Company-sponsored 401(K) program
· Company-sponsored healthcare plan (premium paid in full), including dental, vision, and life insurance
· Generous PTO policy
· Flex schedule
· Virtual team-building events
How we’re handling COVID-19:
· The safety of our employees and clients is out #1 priority
· Work-from-home (WFH) environment with time in office available to those who prefer it
· Maintaining and further developing company culture remains a priority
Think you can help us grow? Apply with your most recent resume.
JMJ Phillip Group is an Equal Opportunity Employer. JMJ Phillip does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.