Residence Hall Community Desk Assistant
Preview:
Hello! Are you interested in working with Housing and Residence Life (HRL) at IUPUI? In Housing and Residence Life we greatly value our student employees and view our positions not as just a form of being able to earn extra income, but rather a learning opportunity and professional development experience. We strive for our positions to be more than just clock-in and clock-out jobs. If this is describing a workplace that you want to work in, then look no further! Desk Assistants or DAs work in a team environment to provide quality customer service experiences to all residents in the residence halls as well as any guest. They work closely with other student staff positions within Housing and Residence Life as well as the professional staff team within HRL. Please read the job description and responsibilities below closely to see if this position is a good fit for you.
Duties & Responsibilities:
In this role, you will have the opportunity to provide customer service and problem-solving support to the students that live in on-campus housing. At IUPUI, Housing and Residence Life’s on-campus housing includes Ball Residence Hall, North Residence Hall, Riverwalk Apartments, and University Tower – all of which have a Community Desk that is staffed by Resident Assistants and Community Desk Assistants.
Responsibilities include, but are not limited to:
- Staff the Community Desk and handle all relevant tasks and assignments
- Maintain a high level of customer service
- Answer the desk phone
- Sort, log, and distribute packages and mail
- Provide trouble-shooting support to residents and guests
- Perform lock-outs
- Communicate issues related to card access
- Uphold a high level of customer service
- Communicate with people from diverse racial, ethnic, and socioeconomic backgrounds
- Create a welcoming environment for all students, faculty, and staff
- Other duties as assigned
- Manage administrative tasks that are provided by your supervisor
Learning outcomes:
- Communicators are mindful of themselves and others, listen, observe, and read thoughtfully, ask questions, evaluate information critically
- Problem solvers proactively searching for solutions through resources provided and offer solutions to visitors
- Problem-solving by adapting to new situations that are presented on a daily basis
Time Commitment:
Must work a minimum of 10-15 hours per week, 20-25 hours of availability is required during normal desk hours. These shifts will take place Monday-Friday between the hours of 8:00 AM and 9:00 PM and Saturday-Sunday 12:00 pm-9:00 pm. Preference will be given to students that are available within the listed timeframes, but your schedule will be based around your classes.
Pay Rate:
This position will be $10.15 per hour. This position is not limited to candidates with a Federal Work-Study Award but Work-Study is accepted. To verify if you have a Federal Work-Study award, please go to your One Start Account, Student Center, and View Financial Aid Summary. If you have an award, it will be listed with the rest of your financial aid (loans, grants, scholarships, etc.). You may also email the Office of Student Financial Services at finaid@iupui.edu to inquire about eligibility.