Outreach Case Manager I, Homelessness Services
Overview: The Case Manager I (CM I) provides case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach alongside Riverside Police Department and Code Enforcement, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. Our CMs use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.
CMs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.
Expected Hours: This is a regular, full-time, hourly position that works 10-hour days, 4 days per week for a total of 40 hours.
Schedule: Wednesday-Saturday, 6:30am-5:00pm
Main Work Location: Reports daily to an onsite location in Riverside and will caravan with Riverside PD & Code Enforcement on outreach in the Riverside area.
Please note: while this job posting is for an opening we currently have in the City mentioned above, we are responsive to the needs of our clients and funders, and therefore the person in this position may be transferred to neighboring locations as needed.
Work Environment: This position operates primarily “in the field” (not in an office or from home), with daily travel to and work within local neighborhoods, shelters, and informal encampments as well as, under normal circumstances, meetings in professional office environments, law enforcement offices, community nonprofit and government agency offices, and other public and business spaces throughout the area.
Requirements:
- Upbeat passion for ending homelessness
- Empathetic, self-motivated, flexible, and dynamic personality
- Experience cultivating and maintaining productive, professional relationships with various stakeholders required
- Understanding of the importance of quality and timely data collection and reporting
- Excellent professional boundaries
- Professional verbal and written communication skills (English)
- Strong interpersonal, analytical, and time management skills
- Effective and professional networking and relationship management skills
- Ability to work independently and as part of a team
- Ability to work flexible hours including evenings and weekends
- Proficiency in PCs and Microsoft Office Suite
- Ability to accomplish goals and produce valuable results with minimal supervision
- Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
- Ability to work well with people from diverse backgrounds with varying degrees of experience
- This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule
- Must be able to pass a background check--at time of hire and throughout employment — in accordance with local laws/regulations
- Must be authorized to work in the United States for any employer
- Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
- Frequently ascends/descends stairs, hills, and underpasses to access clients
- Frequently position self to communicate effectively with clients sitting or lying on the ground
- Must be able to traverse rough outdoor terrain at least 2/3 of the time
- Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
Nice To Have:
- Spanish fluency
- Experience interacting with people affected by homelessness, substance use disorders, chronic health, and mental health concerns, domestic and intimate partner violence, and/or human trafficking
- Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry
Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.
Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
- Health insurance (City Net pays 100% of the employee premium for our baseline plan)
- Paid time off
- Retirement plan
- 401(k)
- 401(k) matching
- Dental insurance
- Vision insurance
- Life insurance (Employer paid group term life and voluntary life)
- Referral program
- Parental leave
- Professional development assistance
- Employee assistance program
- Wellness Reimbursement Program
- Company Vehicles, iPhones, Laptops, and Tablets
- Career Pathing, Raises, Recognition & Rewards
- Early Earned Wage Access
- Credit Union Preferred Partnership
Visit https://citynet.org/careers for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment@CityNet.org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!