Manager IV (Technical Service Manager)

TPWD - Manager IV (Technical Service Manager)  (00032749)

 

Organization: PARKS AND WILDLIFE DEPARTMENT

 

Primary Location: Texas-Austin

 

Work Locations: DW-TPWD Headquarters 4200 Smith School Road  Austin 78744

 

Job: Management

 

Employee Status: Regular

 

Schedule: Full-time

 

Standard Hours Per Week: 40.00

 

Travel: Yes, 5 % of the Time

 

State Job Code: 1603  

Salary Admin Plan: B

 

Grade: 25  

Salary (Pay Basis): 7,800.00 - 8,100.00 (Monthly)

 

Number of Openings: 1

 

Overtime Status: Exempt

 

Job Posting: May 18, 2023, 9:02:59 AM

 

Closing Date: Jun 1, 2023, 11:59:00 PM

 

 

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:  

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. 

 

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

 

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. 

 

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:  Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en  

 

Manager I-VII

Army

No Military Crosswalk. Qualified veterans are encouraged to apply.

Manager I-VII

Navy

111x, 112X 113X 114X, 611X, 612X, 621X, 631X, 632X, 641X, 648X

Manager I-VII

Coast Guard

SEI15

Manager I-VII

Marine Corps

0203, 0207, 0302, 0520, 0602, 0802, 1802, 6502, 7202, 7208, 7210, 7220

Manager I-VII

Air Force

8U000, 9G100, 16GX, 41AX, 86M0, 86P0

 

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

VETERAN’S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at https://tpwd.texas.gov/jobs/veterans/

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Sheila Zhou, (512) 389-4563

PHYSICAL WORK ADDRESS: TPWD Information Technology - Technical Services, 4200 Smith School Rd, Austin, TX 78744

 

Under the direction of the Information Technology (IT) Chief of Operations, this position performs highly complex (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department at the Technical Service branch of the IT division. Responsible for the operations and management of the agency enterprise database systems, applications servers, file servers, web servers, and backup systems. Works closely with the State Shared Technology Services (STS) Contractor and the agency STS Contract manager to ensure systems are reliable, secure and have acceptable performance and capacity to meet agency IT needs. Manages professional technical staff that administers Microsoft and Linux environment, including but not limited to, the agency Active Directory servers, application servers, database servers, and GIS servers. Develops standards, policies, and procedures to ensure the consistency and integrity of agency data. Provides Strategic Planning assistance for the overall technical direction of the Agency and writes policies relating to the usage of systems. Researches and recommends products and services for the Agency's use of technology. Works with non technical agency personnel to produce business cases and to ensure that recommended technologies meet business needs.  Manages critical technology projects to successful completion on time and within budget. Responsible for project planning, determining migration strategies, negotiating vendor contract, approval of technology purchases, project deployment, and database and application system support. Prepares performance measures and conducts performance evaluations. Assists in preparation and monitoring of budgets and contracts for technical services. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

 

 

Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Information Technology or closely related field with a strong technical background in Information Technology systems and theory.

 

Seven years full-time progressively responsible professional level experience in System Administration or Database Administration.

 

Three years of experience as a project lead and/or team lead responsible for planning and managing large scale, multi-member automation projects. 

 

Experience may have occurred concurrently.

 

Must possess or be able to obtain, within 30 days of employment, a valid class “C” Texas driver’s license.

 

NOTE: Retention of position contingent upon obtaining and maintaining required license.

 

One additional year of the required experience may substitute for 30 hours of the required education, with a maximum substitution of 60 semester hours.

 

Graduation from an accredited college or university with a Master’s degree may substitute for one year of the required experience.

 

Knowledge of Information Technology application, theory, and management specializing in the areas of database and systems administration which is current, broad based, and technically advanced;

 

Knowledge of local, state, and federal laws and regulations relevant to Information Technology and of the principles and practices of public administration and management;

 

Knowledge of principles of structured problem resolution with customers, vendors and technical staff;

 

Knowledge of state laws and rules pertaining to acquisition and use of Information Technology;

 

Knowledge of administration techniques for Microsoft and Linux Based Environments;

 

Knowledge of administration techniques for Oracle and MS-SQL Server databases and applications;

 

Skill in effective verbal and written communication;

 

Skill in effective interaction with staff at all levels of the department and other state agencies and organizations;

 

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

 

Skill in interviewing, selecting, training and mentoring highly technical team members;

 

Skill in designing and analyzing complex processes and procedures for effectiveness;

 

Skill in negotiating favorable terms, conditions, and costs for contracts and major Information Technology acquisitions;

 

Skill in implementing the principles of project management;

 

Skill in interpreting complex technical concepts so that they are understandable by non-technical audiences;

 

Skill in project scheduling, resource allocation, and task prioritization;

 

Skill in writing policies and procedures for the management of complex computer environment;

 

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;

 

Skill in planning for future technology needs principles;

 

Skill in developing feasibilities studies, return on investments and migration strategies;

 

Ability to plan and direct major technology projects involving members of multiple technology teams, users, and vendors and to supervisor the work of others;

 

Ability to establish goals and objectives and to devise solutions to administrative problems;

 

Ability to develop and evaluate policies and procedures;

 

Ability to converse effectively with technical staff on complex issues regarding enterprise systems administration and database administration;

 

Ability to analyze technology trends and best practices to ensure effective technology operations;

 

Ability to manage multiple highly visible projects concurrently;

 

Ability to provide technical advice and sound recommendations both verbally and in writing to staff at all levels;

 

Required to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;

 

This position is suitable to telework and the candidate may be allowed to telework with supervisor approval;

 

Required to work overtime as necessary;

 

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

 

May be required to operate a State vehicle;

 

Required to travel 5%;

 

Non-smoking environment in State buildings and vehicles.