Inquiry Support Specialist

Salary Range: $2,823 - $4,073

Join our team as an inquiry support specialist where you will work with prospective and current DMV record inquiry account holders who access DMV records information for their business functions. You will work in a small, highly functioning unit focused on providing excellent customer service while protecting DMV records information from improper disclosure. Apply today!

 

We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments, visit our Social Equity website. 

 

If you are a current State of Oregon employee, you must apply through your employee Workday profile.

·       Answer questions from prospective DMV accounts holders on the process to establish an account and available records and services associated with the account.

·       Answer questions regarding issues with logging in, passwords, system access, error messages, billing and invoice interpretation.

·       Prepare correspondence and maintain files.

·       Assist in accepting payments and setting up accounts once qualification has been approved.

·       Provide support to the Confidential Records Desk including requests from law enforcement agencies for DMV record information.

·       Work with confidential and personal information contained in motor vehicle records.

·       Work is performed in a standard office environment including daily use of office equipment.

·       To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

·       Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Learn more about working at the Oregon Department of Transportation.

·       Live, work and play in Salem, Oregon!

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Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

An associate degree in any field; 

An equivalent combination of education and experience.

·       Excellent written and verbal communication skills.

·       Experience working with sensitive or confidential information and guarding against improper disclosure.

·       Excellent time management skills and ability to prioritize daily tasks.

Learn more and apply: 

This recruitment closes at 11:59 p.m. on Monday, May 29, 2023. 

  

Click here to learn more and apply! Please note that we can only accept applications through our website. 

  

Questions? Call 971-345-1967 or email ODOTRecruitmentJS@odot.oregon.gov.  

ODOT is an Equal Employment Opportunity and Affirmative Action Employer